Lamar M. Email & Phone Number

Remote

Facilitate coordination of internal resources to resolve complex issues for assigned customers; document success stories and use cases that can be used for case studies, blog posts and other marketing objectives.Manage customer onboarding from initial download through the sale and post-sale member onboarding including strategic consulting, project management and configuration of products per customer specifications.Educate organizations through web presentations, industry events and national tradeshows. Utilize CRM to create and deliver invoicing, identify crossell and renewal opportunities, proactively monitor progress, identify risk points, track and provide guidance to resolve complex issues. Manage quarterly business reviews with premium subscribers; Present usage reports and forecasts to key decision makers. Direct the activities of technical support and customer service departments with regard to overall customer satisfaction, optimum site usability and deployment expansion of the OnSpot Social platform. Coordinate with internal departments to monitor ongoing maintenance of on-demand resources including in-platform help, written and video tutorials, technical support, blog articles, and web demos.

Remote

Assist with developing vendor contracts and provide key contact deliverables including marketing and operational measures to include in vendor applications and company overviews. Coordinate with leadership to identify growth opportunities within key accounts, map large accounts and interface with VP and C-Level contacts. Utilize email automation to implement targeted marketing campaigns, tailoring messaging to customer behavior, lifecycle stages, and segmentation.Provide ongoing opportunity status updates and an accurate forecast to management and update relevant information in Salesforce. Track key performance indicators to measure the success of marketing initiatives. Provide regular reports and data-driven insights to the leadership team.Collaborate with key leadership on marketing plans to achieve sales targets and maximize ROI against spend.

Remote

Provided industrial and commercial floor care solutions for established national building service contractors and healthcare facilities utilizing Salesforce.com to track opportunities through all stages of the sales cycle. Developed an understanding of enterprise sales including RFQ submissions and vendor application processes, integrating sales engagement efforts across multiple vertical markets. Arranged equipment demonstrations with dealer partners to identify and negotiate strategic account opportunities. Consulted with dealers and internal business partners on the subject of sales and service support of product to corporate account customers.Designed processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.Worked directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.Retained existing customers by ensuring all service and delivery expectations were met, monitoring and ensuring customer satisfaction, and continually building customer relationships.

Multiple Locations

Operated test equipment associated with shipboard weapons control systems.Ran pre-programmed diagnostics, performance, and testing routines for overall combat systems.Ensured accomplishment of weekly work center maintenance tasks for cruise missile division.Performed duties and responsibilities associated with security reaction force teams, responding to breaches in security and controlling access to U.S. Navy assets.Participated in successful completion of engagement scenarios while deployed in support of Operation Ocean Shield.

Cleveland/Akron, Ohio Area

Used sales support tools to navigate customer database and made appropriate recommendations on policy coverage options.Addressed existing and prospective customer requests in a prompt and friendly matter, including scheduling meetings and responding to inquiries regarding billing, eligibility, coverage, and claims.Verified contracting paperwork while maintaining databases, records, and bookkeeping.Assisted current policyholders during the insurance claims process while continuing to push existing revenue goals.Provided exceptional customer service and build strong relationships, while educating customers regarding coverages and cost so that the customer can select the most appropriate option.