Lamar Taylor Email & Phone Number

• Provide installation pricing for large complex pricing after reviewing designs of hardware and project notes related to installation timelines and processes for CM Systems as well as 3rd party integration quotes.• Provide critical information to Project Manager's working on key projects related to the labor estimates.• Review customer facing SOW language

• Provide installation pricing for large complex pricing after reviewing designs of hardware and project notes related to installation timelines and processes for CM Systems as well as 3rd party integration quotes.• Provide critical information to Project Manager's working on key projects related to the labor estimates.• Review designs to verify customer functionality based on current customer licensing and features acti-vated.

Dallas/Fort Worth Area

Provide a split responsibility by assisting directly with Account Executives, Avaya Design Engineers, as well as Video Design Engineers to support Pricing Desk responsibilities in reviewing and creating labor estimates.• Provide installation pricing for large complex pricing after reviewing designs of hardware and project notes related to installation timelines and processes for CM Systems as well as 3rd party integration quotes.• Provide installation labor pricing for video installations and communicate with 3rd party subs to assist with the installation and programming. • Provide critical information to Project Manager's working on key projects related to the labor estimates.• Review designs to verify customer functionality based on current customer licensing and features acti-vated.

Provide selling capabilities and technical experience to sales staff and prospective customers during the pre-sales and development phases of projects. Coordinate internal functions including, project management, service call handling processes, and establish service level agreements (SLA’s). Confirm solutions meet the prospect's requirements and assist sales in the technical piece of the qualification.•Work in conjunction with assigned Xeta National Account Manager(s) to penetrate deeper and wider into assigned National Accounts, leveraging past experience and relationships.•Throughout the proposal process, articulated and demonstrated solutions, influence customer's technical requirements, and position products relative to the customer’s needs.•Responsible for confirming the expectations of the customer to the ability of the organization to succeed, and conversely, make sure that Xeta is flexible to meet the reasonable requirements of each large, multi-location customer.•Work closely with the installation team during large cutover projects by ensuring tasks are completed and when necessary provide physical assistance to ensure the project is completed in the timeframe assigned.•Coordinate with third party vendors their solutions and ensure it meets the needs of the customer and their solutions they desire.

Responsible for the PBX infrastructure, capital projects, expense forecasting, vendor relations for the Telecom Department within Time Warner Cable, Los Angeles. A Member of the IT Disaster Recovery Team. Project Manager for Telecom Projects. Manage and administer Avaya S8700 Servers, Intuity Audix, Modular Messaging Servers, Avaya S8300 LSP Servers, NICE Loggers, Aspect CTI, and Avaya IR.•Managed and Lead of team of Telecom Personnel in a fast past environment.•Worked closely with multiple internal groups to ensure their business needs were met, including customer care, dispatch, administrative, and telemarketing groups.•Worked and designed with the Customer Care Group, Avaya, and Avaya’s Business Partner to create a new Customer Care PBX infrastructure connecting 6 call centers (1100 concurrent agents) and an outsourcer into one virtual call center utilizing IP connect with Survivable features in the main call center sites completing this project in October 2008 as a vendor in two states.•Worked with the Customer Care Management and the Outsourcer, TeleTech, to send a percentage of four skills to TeleTech. We also were successful in sending the customer information to TeleTech with screen pops capabilities. This allowed us to preserve the appearance of one unified call center to our customers. Also successfully managed converting from TDM based trunking to utilizing IP trunking to TeleTech to increase the amount of calls sent to TeleTech while maintaining QOS standards.

Responsible for project planning, cost analysis, vendor comparisons, and new product evaluation. Member of the Disaster Recovery Team. Recommend policies to improve business processes. Develop and implement formal project plans. Manage and administer Avaya Definity PBX, Intuity Audix, Prologix PBX, Frame Relay WAN, MCK Extenders, Cisco Routers, CentreVu, CMS, and Call Detail Reporting. Perform backups for PBXs and CMS.•Planned and implemented changes to telecom providers to allow the company to save 30% of monthly telecom costs saving an average of $14,000 per month or $168,000 per year.•Planned, implemented, and coordinated with Pacific Bell Network Services for install of new WAN structure to support telecommuters for Voice over Frame.•Coordinated with marketing to place branding statements for members to hear while waiting for their calls to be answered by the call center, and to have those announcements rotate during the day.•Trained new supervisors for analyzing and understanding CentreVu reports