-Help customers discover, enable, and implement high value Microsoft technology solutions and services across a broad range of devices that meet their individual needs and exceed their expectations.-Present total solution offerings and sales support based upon each customers unique needs, both before and after the sale. -Maintain expert level product knowledge in all Microsoft retail products, devices, and services offerings.-Continuously learn through others, self- educate, share specialized knowledge, and expertly demonstrate and present the newest product and service offerings across all devices.-Collaborate with peers, store leaders, corporate, and field team members in the development of the necessary tools and program offerings that will lead to long-term relationships with elated customers.-Troubleshoot and identify issues with customers devices-perform and execute software updates on customer devices