Developed project plans for commercial, residential, and religious buildings, which includedmultiple trades• Worked to make sure projects stayed within budget and that any extra expenses were clearlycommunicated to the developer• Provided support to subcontractors by ensuring that everyone understood what was expected andthe desired outcome and had the supplies and equipment necessary to complete the job by theexpected deadlines• Networked with suppliers to provide supplies to more remote areas with reduced shipping andsupply costs• Strived to complete jobs with the highest quality and with all parties feeling satisfied with theoutcome, and took steps to remedy any issues that arose in a timely and mutually beneficial wayresulting in a high customer satisfaction rate• Organized and managed finances for day-to-day business operations. This included compilingdetailed estimates for projects, organizing and keeping track of deadlines and crews, andmanaging general business finances• Created Excel spreadsheets to streamline customer quote process and drive cost savings

• After eight months, promoted to Team Lead and led a team of 8-12 staff to provide customerservice support for a United States internet provider on a remote basis• Managed an escalation team to resolve escalated technical issues. This included contacting localmarket clients to effectively resolve customer issues• Provided semi-annual performance reviews to team members by identifying their strengths andweaknesses as well as providing encouragement and training for areas of improvement• Acted as the manager on duty, by monitoring call volumes coming into the center and directingsupport staff in finding methods to maintain service level agreements with the client• Encouraged teamwork from staff to gather information and identify solutions as need fromincreased call volume occurred and provided regular reports and presentations to senioroperations and clients