Cultivate relationships with business partners to analyze projects.Performed quality assurance (QA) work on incoming documents for clients.Documented reporting and analytical requirements to provide data. Demonstrated ability to deliver processes and technology solutions. Completed complex analysis identifying strategy and procedural gaps. Assist in the monitoring, analysis and reporting of financial risk exposures. Support organizational compliance with risk policies through regular risk exposure monitoring and reporting. Provides weekly variance analysis.Responsible for technical and analytical support (based on internal requests received) including: researching and analyzing accounts to provide solutions to basic and complex request in a timely manner. Daily Reporting: (formulas, lookups, pivots, charts/graphs, conditional formatting and macros).

Computer Maintenance and Upgrade ServicesComputer NetworkingSoftware ServicesTech SupportVirus Removal

Supervised and monitored the work of staff. Communicated with various level of management and the general public. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses.Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Review financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns.

Communicated with various level of management and the general public. Trained numerous employees on different computer programs and systems.Maintain up to date knowledge on evolving banking products and transactions.Responsible for building cases for account management (based on the client requests received) including: fee reversals, crediting or debiting an account, engaging the client team, online assistance, processing payments and researching and analyzing accounts to provide solutions to basic and complex request in a timely manner.

Maintain productivity and quality standards under heavy workloads.Maintain up to date knowledge on evolving banking processes and transactions.Balance transactions and correct customer and internal errors while ensuring 100% accuracy.Process banking transactions to support consumer, commercial and wholesale bank businesses.Utilize 10-key skills to review and process financial transactions from several banking channels.