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Helped clients with check in procedures and valet services, Trained new hires and implemented training courses for new recruits. Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles, Keep parking areas clean and orderly to ensure that space usage is maximized.Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.Patrol parking areas in order to prevent vehicle… Show more Helped clients with check in procedures and valet services, Trained new hires and implemented training courses for new recruits. Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles, Keep parking areas clean and orderly to ensure that space usage is maximized.Direct motorists to parking areas or parking spaces, using hand signals or flashlights as necessary.Patrol parking areas in order to prevent vehicle damage and vehicle or property thefts.Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots, Greet customers and open their car doors, Calculate parking charges, and collect fees from customers.Issue ticket stubs, or place numbered tags on windshields, and give customers matching tags for locating parked vehicles.Lift, position, and remove barricades in order to open or close parking areas, Inspect vehicles in order to detect any damage. Show less

Resolved telephone inquires/customer service, team lead assisting other Reps. Coach and provide constructive feedback in improvement areas IE-Quality-Reliability-Availability. Create initiatives to boost morale throughout call center as member of Kaizen Committee & Quality Ambassador teamsOrganize Team Huddles, Call Center, and Escalation Desk. Extensive experience trouble shooting various networks. Create morale-boosting programs-Look Good Day-… Show more Resolved telephone inquires/customer service, team lead assisting other Reps. Coach and provide constructive feedback in improvement areas IE-Quality-Reliability-Availability. Create initiatives to boost morale throughout call center as member of Kaizen Committee & Quality Ambassador teamsOrganize Team Huddles, Call Center, and Escalation Desk. Extensive experience trouble shooting various networks. Create morale-boosting programs-Look Good Day- Quality Option – Floor Support, Organize Team meetings. Provide updates on system navigation –Telegence – CSP-Siebel, products, and new features. Update data entry spreadsheets daily gather data on escalations issues to report to management. Show less

Directly supervise and coordinate the activities of clerical and administrative support workers. Liaison go-Between for the airlines & Ogden Aviation interviewed & trained new hires. Call Center environment, update Skycaps on latest FCC Regulations & Security Guidelines.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Implement corporate or departmental policies, procedures, and service standards in… Show more Directly supervise and coordinate the activities of clerical and administrative support workers. Liaison go-Between for the airlines & Ogden Aviation interviewed & trained new hires. Call Center environment, update Skycaps on latest FCC Regulations & Security Guidelines.Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.Implement corporate or departmental policies, procedures, and service standards in conjunction with management. Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.Train or instruct employees in job duties or company policies or arrange for training to be provided Resolve customer complaints or answer customers' questions regarding policies and procedures.Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance, recruit, interview, and select employees. Show less