Rahul Lamba Email and Phone Number

Managed Subcenters with a focus on TAT, Quality, and Productivity.Ensured effective communication of management decisions to the team, leading to successful implementation of day-to-day operations.Represented the team in internal and external audit discussions, ensuring compliance with regulations and standards.Conducted multiple brainstorming sessions to identify areas for continuous improvement in existing processes and applications.Mentored supervisory staff, including Team Coaches, on process controls and deliverables for work from home users.Successfully resolved team management issues, including those related to underperforming team members.Assisted in formulating KRA’s and KPI’s for Process leads, Team leads, Team coaches, Auditors, and Process trainers, ensuring effective performance measurement.Ensured that the team complied with all regulatory requirements and standards in their day-to-day operations.Maintained timely submission of reports, including subcenter billing reports, on a daily, weekly, bi-monthly, and monthly basis.Ensured that all process stakeholders had updated process-related documents, including SOPs, at regular intervals.

Managed a team of 140+ people team over critical US-based QC process, ensuring timely completion of deliverables and meeting quality standards.Developed an in-depth understanding of the business, leveraging cross-cultural skills and onsite exposure to build strong client relationships and understand their specific requirements.Created dynamic reports and provided insights to management for calculated decisions related to process and people, resulting in increased efficiency and profitability.Identified opportunities for system and process improvements, resulting in improved customer experience and satisfaction.Demonstrated strong interpersonal skills and ability to interact comfortably with all levels of management and staff.Implemented early defect identification and prevention mechanisms through proper RCA and retrospectives.Served as a single point of contact for escalated contact resolution of supervisory nature or complex problems, ensuring timely resolution and minimized impact on business operations.

Conducted training needs analysis and provided coaching to over 70 trainees.Cultivated strong relationships with customers through positive attitude and attentive responses.Produced weekly, daily, and monthly activity reports and forecasts.Conducted regular team member meetings to update them on best practices and continuing expectations.Revamped jobs, schedules, and daily assignments resulting in increased overall efficiency and productivity of the team.

Mentored and guided employees to ensure proper completion of assigned duties, leading to improved performance and productivity.Monitored daily and weekly key performance indicators to maintain on-track status and identify areas for improvement.Produced detailed reports outlining team performance against benchmarks, providing management with valuable insights to inform decision-making.Restructured workflow and managed assignments to meet 100% TAT, resulting in improved team efficiency and productivity.Created and implemented strategies for improving operational efficiency and accuracy, leading to increased quality of output and reduced errors.Reviewed documentation such as Standard Operating Procedures (SOP) for accuracy and compliance, ensuring adherence to industry standards and regulatory requirements.

Maintained and enhanced client satisfaction by addressing problems in a proactive and knowledgeable manner.Produced weekly tracking and leadership reports to support operational enhancement and implement corrective actions.Reduced miscommunications and missed deadlines by establishing positive and effective communication among unit staff and organization leadership.Improved the quality of work and employee motivation by evaluating employee performance on a monthly basis and coaching and training 8+ team members.Achieved maximum productivity by identifying and correcting deficient performance and behaviors.

Developed plans and implemented changes to improve operations, resulting in increased efficiency and productivity across the organization.Conducted scheduled procedural and tool audits to ensure compliance with internal and external regulatory standards and Service Level Agreements (SLAs).Successfully transitioned processes to other Line of Business (LOB) and managed system conversions.Created cross-training program for team of 10+ members to ensure backups and support, while serving as subject matter expert (SME).Escalated errors/issues and provided inputs on controls to maintain accuracy and prevent further issues.Produced accurate and timely management reports (MIS) to provide insights into operations and aid decision-making.

Utilized detailed record-keeping to increase productivity by monitoring daily progress and identifying areas for improvement.Resolved process issues to promote smoother procedures, more efficient workflows, and overall business growth.Provided data-driven recommendations aligned with company strategies and prioritized process improvement initiatives.Processed various financial transactions including Federal wires, Automated Clearing House (ACH), Bill Pay and Checks, Stop payment request for checks, wire investigations, and DDA Reconciliations.Achieved 100% Service Level Agreement (SLA) TAT for all processed transactions.Demonstrated expertise in processing Federal wires, Automated Clearing House (ACH), Bill Pay and Checks, Stop payment request for checks, wire investigations, and DDA Reconciliations.Developed and implemented process improvement initiatives that increased accuracy and efficiency of transaction processing.Maintained up-to-date knowledge of industry regulations and standards related to financial transaction processing.Collaborated with cross-functional teams to improve process efficiency and customer satisfaction.Communicated effectively with customers to address their financial transaction concerns and issues.

Prepared monthly financial reports for Business Unit and IT, providing accurate and timely financial information to management.Prepared monthly IT Cross Training Charges journals, ensuring correct allocation of cross-training costs.Created and maintained monthly 3Rs (Reconcile/Review/Reporting) schedules, ensuring timely completion of reconciliations, reviews, and reports.Prepared monthly Regional Allocations cost Reports, accurately allocating costs across different regions.Reconciled monthly IT Suspense account and opening of cost centers request, ensuring accurate financial records.