Dynamic and results-oriented Training Program Manager with extensive experience in designing, implementing, and managing training programs tailored for sales and marketing teams. Proven track record of building impactful courses and websites to enhance sales effectiveness and drive marketing initiatives. Possess a blend of strategic vision, creativity, and technical proficiency to deliver comprehensive training solutions that align with organizational goals and objectives.• Created custom data content for curriculum and web-based development that required a blend of strategic vision, creativity, and technical proficiency.• Responsible for project coordination and communication across multi-functional teams.• Proven track record of building impactful courses to enhance sales effectiveness and drive marketing initiatives.

Experienced Senior Reimbursement Program Manager with a strong background in pharmaceutic market access, program analysis, data analysis, report creation, and staff supervision and training. Demonstrated success in overseeing intricate financial processes, data analysis, and implementing strategies to enhance cooperation between clients and key program personnel. Specialized in market access strategy programs, achieving significant success in optimizing revenue generation and mitigating financial risks. Managed day-to-day activity of reimbursement call centers and patient assistance programs. Orchestrated a project that quadrupled revenue within a 4-year timeframe, while concurrently managing six additional market access strategy programs and various short-term projects. Areas of therapeutic experience include oncology, immunology, infectious disease, diabetes, transplant, metabolic disorders, radiology, vaccines, and cardiology. Proven leadership and communication skills, emphasizing cross-functional collaboration to achieve tangible results.

Specialized in market access programs, providing comprehensive research and analysis of market conditions to optimize patient access to products. Administered reimbursement call centers and patient assistance programs for multiple pharmaceutical entities in the areas of infectious disease, oncology, anticoagulants, immunoglobulins, and diabetes. Conducted thorough investigations into various public and private payer entities to determine effective market access strategies. Collaborated closely with key program leaders to define program goals and analyzed program policies and processes to identify and address program issues, recommending best practices for enhanced efficiency and effectiveness.

Led the quality improvement initiative and implemented robust quality assurance and risk management protocols for more than 50 contracts, encompassing 500 entities statewide. Managed the accreditation process for all contracts, ensuring rigorous adherence to state and federal compliance standards. Delivered comprehensive training on Standard Operating Procedures (SOPs), regulations, and administrative procedures. Oversaw processes related to reimbursable services, identifying and addressing compliance issues. Directed audits focused on high-risk areas, developing SOPs to enhance oversight and compliance measures. Conducted thorough data analysis for risk management, providing informed recommendations to proactively prevent incidents of fraud and liability.

Selected for an innovative newly created position within a program focused on delivering intensive case management for high-risk youth and their families. Formed collaborative partnerships with multiple agency entities within a community-based system of care. Took responsibility for developing and implementing an individualized multi-service program of care for clients, all within the specified standards for Medicaid and Medicare compliance.