Direct Reports: 12System Operations - 4 DBAs and 4 devops engineersNetwork Operations - 4 Network EngineersHCAPS/PSG is the physician/clinical group for HCA. My sysops team is directly responsible for supporting our EMR software eCW in a multi-platform environment running RHEL Linux, Windows Server 2012/2016, and MS SQL Server. My network operations team is responsible for supporting the network for our Urgent Care and Physician Clinics nationwide.• Utilize ServiceNow application for asset management and tracking• Ambassador for ServiceNow adoption across the PSG enterprise and field• Supports EMR software and Network for 1000+ locations nationwide• Sysops Team supports/manages 800+ servers across the enterprise• Network Team supports/managers 1500+ routers/switches/firewalls• After 8 months as manager the network engineering team was moved under me during a re-org• Led the team through our telemedicine implementation for eCW during the covid pandemic and we were able to get it setup, configured, and optimized in under 3 months.• Led the team on our most successful eCW upgrade in my 10 years at HCA• Currently working on transitioning the team to be devops focused and working on fully automating our eCW deployment process. • During our current upgrade process, my team was able to start the automation process and brought the turnaround time from three weeks to 48 hours without full automation. Turnaround time being eCW delivers the new version and we are able to process and deploy to QA. • Working with Google Cloud, Azure, and AWS to identify if eCW is cloud ready along with our in house developed applications

In depth knowledge of supported operating systems, utilities, vendor products, applicable programming languages, diagnostic techniques, database management systems, benchmarking methodologies, applicable communications protocols, applicable hardware configurations, use of statistical and analytical tools for system monitoring and evaluation. In depth knowledge of technology, network, data and applications architectures. Maintain frequent interaction with internal and vendor technical staffs and project managers to ensure effective delivery of solutions in accordance with project timelines and associated budgets. Assist with the installation and certification of all supporting software and hardware in a lab environment in order to assure a sound deployment basis for production implementations. Troubleshoot and resolve critical system issues and provide root cause analysis. Strong analytical and design ability, high degree of creativity, strong troubleshooting and innovation ability; in depth knowledge of the business implications of technical approaches, directions and solutions; ability to innovate in complex technical areas, ability to achieve results, advanced project planning and coordination skills, superior communication skills, success in subordinate positions. Specific responsibilities include implementation of software systems on various hardware platforms, operating system installation and customization where applicable, troubleshoot, identify and implement improvements, assist and advise in disaster recovery planning from component failures standpoint of supported systems like the eClinicalWorks EMR software.I have written many powershell scripts to automate redundant task as well as created web page tools for other teams to perform task more efficiently. One reason for writing these scripts is to better monitor our processes as well as speed up weekly code deployments as well as other tasks.

BNA Financial/PASMarch 2008 –2011Systems Administrator In December of 2010 BNA financial merger with Payment America Systems. I went from running the IT systems at BNA financial as a one man shop to sharing those duties with two other IT professionals. I now help maintain the corporate network including - Active Directory and Exchange as well as data processing methods.I started the position managing a network admin and a help desk employee.Partnered with other BA’s and project managers to identify business requirements and help execute them for a successful project.Developed new procedures and programs to reduce manual processing times.Manipulate numerous data formats using Access, Excel, and DTS packages in SQL Server.Taught myself a proprietary scripting language in a matter of weeks for processing data.Managed multiple servers with Windows Server 2000/2003/2008 as well as our Ontario System and SQL Servers.Manage a Cisco ASA 5510 Firewall, Watchguard firewall, and Cisco 1841 Route.Setup VPN’s with clients, handle hardware and software troubleshooting. Manage terabyte backup for all of our server’s information.Developed off-site backup plan and disaster recovery plan.Utilized SQL Server to find trends in account placement. Example: Discovered what months had the highest dollar placement amount and which demographic was more likely to pay per geographic location.Have led 4 conversion projects and hit the go live date on each.Reduced load time on one process from 5 hours to 20 minutes and on another from 2 hours to 30 minutes by reworking the code and the load process.

Started the position managing a team of three recruiters. Managed recruitment development and training.Developed recruitment training process.Recruited daily on open positions - Interviewed and pre-screened candidates for positions.Worked directly with Account Managers to qualify each requisition.Responsible for account management of previous clients. During the first five months in this role, despite limited sales efforts, I maintained status as top revenue producer.

Promoted to Account manager on January 1st of 2007.Successfully brought in 8 new clients during my first three weeks in the position.Assigned a recruiter and held accountable for their training and process improvement.Personally responsible for first new recruiter with a placement in the office.

First point of contact in absence of management.Responsible for all details of open positions and directed recruiting team accordingly.Lead the office in overall placements until my promotion to Account Manager

Became the office leader in placements in a matter of three months.Sourced resumes for potential placement with our clients.Found leads for the sales team from potential candidates and clients.Set meetings for the sales team from reference checks.Was promoted to Sr. Technical Recruiter after 4 months of serviceWas promoted to Sr. Technical Recruiter after 4 months of service

Maintained a local area network, a WAN, and multiple VPN’s.Looked over the installation of new computer hardware and software.Performed data conversion for the Ontario System using Monarch and Rivendale.Troubleshot any computer problems in the office.Installed switches and other networking devices.