Glenn Lambert Email & Phone Number

Jacksonville, Florida, United States

Jacksonville, Florida Area

Jacksonville, Florida Area

Architect, design, document, implement, and maintain Application Performance and Infrastructure monitoring for Availity LLC.

Jacksonville, Florida

o Instituted global monitoring for Citi Direct for Securities internet site for white label clients. o Actively participated in efforts for Securities and Fund Services to reflect a reduction in incidents.o Aggressively drove efforts to further establish, publish and educate staff on standards for enterprise application monitoring, logging and alerting for all future applications.o Partnered with Websphere and Business Objects teams to implement synthetic transaction monitoring supporting Institutional Client Group (ICG) Middle Office Trades Organization.o Instrumental in Proof of Concept (POC) for a client workflow/dashboard.

Jacksonville, Florida

o Implemented, improved, and maintained performance monitoring for critical applications across multiple lines of business.o Facilitated meetings between North America and Singapore teams, and established Global monitoring standards to be used by both teams.o Partnered with business command centers (New York and St Louis) to identify monitoring opportunities, reduce MTTR, and integrated alerts into VSM dashboard.o Interviewed application owners and gathered requirements for implementing business process monitoring.o Partnered with product support teams to troubleshoot and locate issues within monitored applications.o Identified and resolved many significant issues with the BSM 9.2 upgrade.o Developed web portal using Visual Studio and Microsoft SQL Server 2008 to track health of all Business Process Monitors (BPM) and monitored applications.

Jacksonville, Florida

o Responsible for IT Governance technical review process for all major projects and Capital Expenditure Proposals over $100,000.o Automated the technical review process using Visual Studio 2005, ASP.NET, ADO.NET, and Microsoft SQL 2000.o Automated problem trend reporting from Oracle using Microsoft Visual Studio, ASP.NET, and ADO.NET.o Produced ad-hoc and trending reports on severity 1 issues for Senior Level Management.o Designed, documented, and implemented enhancements to the Service Level Ticket Tracking System to support trending analysis. Defined and documented Root Cause categories, and metrics.o Participate in Proof of Concept for an IT Service Level Management solution. Evaluated BMC Remedy, HP Peregrine, Mercury Interactive, and CA solutions.

Jacksonville, Florida

o Responsible for Technical Assessment of all major project documentation including Capital Expenditure Proposals over $100,000.o Reviewed new Vendor technology product documentation for infrastructure impact.o Attended daily critical issues conference call. Identified and reported any recurring issues.o Participated in the Proof of Concept, selection, and implementation of Mercury BAC and Site Scope as the monitoring solution for Citi Cards.

Ft Stewart, Ga

o Supervise maintenance operations for deploying units in support of Operation Iraqi Freedom.o Supervise over 140 military and 60 contract personnel.o Support, mentor, and train subordinates in the use of STAMIS (Standard Army Military Information Systems) for maintenance operations. o Ensure proper safety procedures with zero accidents during this deployment.

Jacksonville, Florida Area

o Designed, developed, and supported operational accounting systems used to post monetary transactions to mainframe systems (ACLS, LEMANS, ADJUSTER) using PowerBuilder and VB6.o Recoded and optimized CICS transactions written in COBOL using VSAM and DB2.o Coordinated and implemented major optimizations that halved batch cycle times. o Ensured adherence to SDLC methodology and documentation.o Managed the Windows 2000 conversion for World Omni Finance Corporation.

Jacksonville, Florida

o Examined and tested distributive systems written in Visual C++ using SQL Server 6.5 for Year 2000 impact.o Developed code scanning utilities using Visual Basic 4.0 for COBOL and NOMAD.o Developed and designed a Visual Basic 4.0 application using MS Access to store, manipulate, and retrieve information from Mainframe, AS/400, and distributive systems for work planning, impact assessment, and reporting.o Developed and maintained an internal corporate intranet for Year 2000 work effort throughout the enterprise.

Jacksonville, Florida

o Developed and maintained commercial pension software product using Visual Basic, Visual C++, SQLBase, ORACLE, and Crystal Report Writer.o Developed and maintained Automated Batch Document processing system which builds and prints Health Plan documents using Visual Basic, Visual C++, SQLBase, Access, and Microsoft Word.o Developed OLE Licensing control using Visual Basic, Visual C++, and Assembler.

Bachelor Of Science (B.S.), Computer And Information Sciences

Master'S Degree, Computing And Informational Sciences, Software Engineering, 3.84

Activities and Societies: Upsilon Pi Epsilon