Jane Lamb Email & Phone Number

Manchester Area, United Kingdom

Improving the digital experience for residents, businesses, and communities. Championing user-centred design and collaborating with services to enhance our web content and digital services. Co-designing with a multi-functional team to re-design service processes in line with Government Digital Service standards. Committed to helping achieve the council's.

Greater Manchester, England, United Kingdom

Manchester Area, United Kingdom

Responsible for process automation, I manage a range of projects utilising API’s and RPA’s to achieve efficiencies and improve customer journeys.

• Responsible for managing all Exchequer IT systems and a team of Systems and Performance Officers. My duties include:
• Managing the Systems and Performance team
• Liaising with software providers
• Installing and testing new releases
• Managing day to day database administration
• Writing SQL queries to obtain management information and reports

• I manage all aspects of system administration including:
• Installing and testing new releases
• Managing day to day database administration
• Writing SQL queries to obtain management information and reports
• Evaluating and project managing the installation of new modules and functionality
• Providing systems training

Chester, United Kingdom

• I was responsible for:
• Managing a team of Benefit Assessment Officers
• Presenting appeal submissions to the Tribunal Service
• Carrying out staff appraisals and regular performance meetings
• Responding to customer complaints
• Liaising with internal & external stakeholders