Technical Account Manager (TAM) delivering proactive services providing technical advocacy to Support Services Customers. Having a strong technical aptitude for preventing problems, I am a valued technical resource to customers, peers, and all members of the Hewlett Packard Enterprise (HPE) Account Team. As a TAM I am a partner with my aligned Proactive Service Customers and work towards having an in-depth understanding of those customer environments from both a technical and operational level.… Show more Technical Account Manager (TAM) delivering proactive services providing technical advocacy to Support Services Customers. Having a strong technical aptitude for preventing problems, I am a valued technical resource to customers, peers, and all members of the Hewlett Packard Enterprise (HPE) Account Team. As a TAM I am a partner with my aligned Proactive Service Customers and work towards having an in-depth understanding of those customer environments from both a technical and operational level. We TAM’s have very strong verbal and written communication skills. In event of customer satisfaction issue, TAMs will partner as needed with appropriate resources to ensure resolution and will work closely with customers to create long lasting relationships and create customers for life. Show less

Proactive services to several of HP's Major customers.Remote diagnosis and problem analysis on AlphaServer platforms.

Proactive Services to Several Major Accounts.Reactive services support ot the diagnosis group.

Site Based Customer Support Services.Resident at HSBC Tankersley, South Yorkshire.

Site Resident Service Manager for Vauxhall Motors in Luton.Proactive and reactive work to maintain the production lines at Vauxhall Motor Plant in Luton.Managing change control, updates, and all aspects of IT maintenance and installation.

Site Engineer based at The Open University in Milton Keynes (UK). Responsible for the proactive and reactive maintenance of their Network, DECSYSTEM10 servers, which were migrated to the early AlphaServers (DEC7000) and DEC PCs.During my period at the University, We (DEC) installed a DECNET backbone with routers and servers and over 500 Intel PCs into the various faculties. The University "JANET" network migrated to INTERNET.

Senior field engineer servicing customer's IT over the East Anglian region from Ayelsbury (West) to Felixstowe (East Coast), from Luton (South) to Peterborough (North).Secondment as SYSTIME services in Singapore for three months and Malta for two months.Acting Service Supervisor for the Birmingham SYSTIME office for six months.