Vice President Of Customer Experience
Current
Jul 2024 - Present
AeroLeads people directory · profile
Lauren Mcloughlin Email & Phone Number
Vice President of Customer Experience
at
Ameriflex
1 work email found
@flex125.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President of Customer Experience
Location
Cherry Hill, New Jersey, United States
Who is Lauren Mcloughlin? Overview
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Quick answer
Lauren Mcloughlin is listed as Vice President of Customer Experience at Ameriflex, based in Cherry Hill, New Jersey, United States. AeroLeads shows a work email signal at flex125.com and a matched LinkedIn profile for Lauren Mcloughlin.
Lauren Mcloughlin previously worked as Director of Client Experience at Ameriflex and Senior Manager of Client Experience at Ameriflex. Lauren Mcloughlin holds Bachelor Of Science, Business Administration; Entrepreneurship from Rowan University.
Company email context
Email format at Ameriflex
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{first_initial}{last}@flex125.com
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Profile bio
About Lauren Mcloughlin
Lauren McLoughlin is the Vice President of Customer Experience at Ameriflex, a company she has served in various capacities over the years. Her journey within Ameriflex began as an Account Coordinator and progressed through roles such as Account Executive, Senior Account Executive, Client Experience Manager, Client Experience Performance Manager, Client Success Manager, and Director of Client Experience.These diverse positions have equipped Lauren with a deep understanding of the company's systems and processes, enabling her to deliver exceptional service to her clients. Her organizational skills allow her to gather and analyze information quickly and efficiently, which allows her to support the company objectives and her various teams. Throughout her tenure at Ameriflex, Lauren has been recognized by her peers and management for her commitment to upholding the company's mission, vision, and values. She fosters a work environment that promotes a healthy work-life balance for her team while simultaneously challenging them to excel and reach their full potential. In her present capacity, Lauren leads all facets of Ameriflex's client-facing operations, such as client experience, participant experience, and onboarding of new clients.
Listed skills include Employee Benefits, Customer Service, Benefits Administration, Health Savings Accounts, and 22 others.
Current workplace
Lauren Mcloughlin's current company
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11 roles
Lauren Mcloughlin work experience
A career timeline built from the work history available for this profile.
Director Of Client Experience
Mar 2022 - Jul 2024
Senior Manager Of Client Experience
Jul 2020 - Mar 2022
Client Experience Performance Manager
Responsible for setting and tracking service levels provided by our Client Experience team to ensure our clients are receiving top level service!
Jun 2017 - Mar 2022
Client Success Manager
Aug 2019 - Jul 2020
Team Manager
•Manage and coach a team of Client Experience Specialists and Junior Client Experience Specialists. •Organize training and coaching sessions to ensure our team is always improving on our service levels.•First point of contact on client escalations whereas I work with clients, brokers and internal resources to ensure a quick resolution that meets, or exceeds, our service standards.•Collaborate with internal partners to develop and execute business plans and strategies.•Manage strategic partnerships for Ameriflex to ensure the success of the relationship. This often requires that I work beyond the typical job functions. Due to the success of this relationship the partnership has continued to grow.•Responsible for hiring and monitoring performance of team members. Administers Performance Improvement Plans as needed.•Works with a team of managers divided over two states to ensure our Client Experience Team works as one unified team.•Ensures that services standards of same day e-mail response and voicemails are returned within 59 minutes or less is met by my team of specialists.•Organize department wide initiatives and audits.•Serve as the primary contact for Plan Administrators, Brokers and Groups and maintain positive relationships to ensure retention and business growth.•Educate clients on systems, tools, and policies related to the products and services of Ameriflex.•Manage a book of business of 100+ clients on top of management responsibilities. Largest client is over 6000 participants.•Work with other departments to ensure that clients experience a high level of service. These include the following departments: Finance, COBRA, Claims, Compliance and Member Services.•Knowledge of IRS regulations regarding Section 125 Plans.•Handle personal health information in accordance with HIPAA guidelines.
Sep 2015 - Jun 2017
Senior Account Executive
Jun 2013 - Sep 2015
Account Executive
Sep 2011 - Jun 2013
Account Coordinator
May 2009 - Sep 2011
Event Scheduler/Secretary To The Director
Gloucester County Dream Park
Negotiate contracts with potential clients and book the facility.Assist the Director of the Facility with various jobs.In charge of answering general phone calls and e-mails for the facility.Helped in the planning progression of the facility.Create filing systems and maintain all files and important documents.In charge of all purchase orders.
Mar 2008 - May 2009
Sales Assistant
Godwin Pumps Of America, Inc
Assigned to assist four sales representatives.Processed rental and sale contracts and maintained files.Assisted customers with questions and concerns.Worked with multiple different departments within company to ensure orders were processed and billed correctly.
Apr 2007 - Feb 2008
2 education records
Lauren Mcloughlin education
Bachelor Of Science, Business Administration; Entrepreneurship
Rowan University
Associate'S Degree, Equine Sciences
Delaware Valley University
FAQ
Frequently asked questions about Lauren Mcloughlin
Quick answers generated from the profile data available on this page.
What company does Lauren Mcloughlin work for?
Lauren Mcloughlin works for Ameriflex.
What is Lauren Mcloughlin's role at Ameriflex?
Lauren Mcloughlin is listed as Vice President of Customer Experience at Ameriflex.
What is Lauren Mcloughlin's email address?
AeroLeads has found 1 work email signal at @flex125.com for Lauren Mcloughlin at Ameriflex.
Where is Lauren Mcloughlin based?
Lauren Mcloughlin is based in Cherry Hill, New Jersey, United States while working with Ameriflex.
What companies has Lauren Mcloughlin worked for?
Lauren Mcloughlin has worked for Ameriflex, Gloucester County Dream Park, and Godwin Pumps Of America, Inc.
How can I contact Lauren Mcloughlin?
You can use AeroLeads to view verified contact signals for Lauren Mcloughlin at Ameriflex, including work email, phone, and LinkedIn data when available.
What schools did Lauren Mcloughlin attend?
Lauren Mcloughlin holds Bachelor Of Science, Business Administration; Entrepreneurship from Rowan University.
What skills is Lauren Mcloughlin known for?
Lauren Mcloughlin is listed with skills including Employee Benefits, Customer Service, Benefits Administration, Health Savings Accounts, Cobra, Insurance, Sales, and Flexible Spending Accounts.
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