Daphne Lam Email & Phone Number

San Francisco, Ca, Us

San Francisco, Ca, Us

• Directed all HR initiatives and programs for an $18M revenue company with 85+ employees across two offices and remote employees across multiple time zones, resulting in an engaged workforce• Continuously enhanced and finessed performance management framework, utilizing feedback to gauge and improve effectiveness• Developed a plan to expand hiring to include international employees through a third-party employer of record vendor, tapping into fresh talent pools in a competitive job market• Facilitated a successful workshop with executives and senior leadership to redefine the company's mission statement and values, enabling leadership alignment for new executive vision and rebranding efforts• Developed and executed rollout of new organizational structure alongside executive team, ensuring consistent leveling and fair compensation• Oversaw the rollout and integration of a new ATS (Applicant Tracking System) to streamline recruitment strategy, resulting in $100k saved annually• Ensured compliance with EU laws and regulations as part of the company's Corporate Responsibility reporting responsibilities

San Francisco, Ca, Us

• Established an internal compensation structure with geo-based dynamic discounts, effectively managing costs while ensuring fair and equitable pay for employees • Successfully led initiatives to increase employee engagement and retention during a period of organizational change, resulting in improved team building and boosted morale

San Francisco, Ca, Us

• Lead payroll processing, including creating process documentation and training of payroll team, eliminating a single point of failure for a critical function of the company• Hired, built, and led a team of Office Managers over multiple locations, in charge of employee onboarding, offboarding, team building activities, and all other additional administrative support• Conduct plan testing and plan administration for 401k, FSA, COBRA, Medical/Dental/Vision plans• Develop and communicate company policies and protocols• Spearheaded implementation of new HRIS (Paylocity) and new benefits portal Bswift• Established and shaped internal recruitment program to reduce reliance on external recruiters• Created internal company compensation leveling and grading structure• Set up Kongregate Canada Corporation subsidiary, including payroll and benefits plan design• Launched new HR Digest for streamlined company-wide announcements, increasing employee engagement and recognition

San Francisco, Ca, Us

• As sole HR representative, handled all HR-related processes regarding transition from parent company GameStop to Modern Times Group: -- Lead implementation & administration of new HRIS (ADP Workforce Now)-- Established and set new processes for talent acquisition and new hire on-boarding; hired and on-boarded 12 employees-- Developed payroll SOP and process payroll for multi-state company-- Collaborated with CEO on new benefits plan design and transition; organized open enrollment for all 72 employees• Executed all HR responsibilities for two concurrent game studio acquisitions (28 total employees)• Initiated low-cost, company-wide culture event modeled after Harry Potter House Cup• Provided guidance on compensation decisions for hiring and promotions• Created and maintained internal documentation regarding current HR and office processes• Partnered with parent company GameStop’s HR teams in support of their broader HR initiatives and directives• Wrote company protocol for emergency situations and company events

San Francisco, Ca, Us

• Streamlined HR functions by taking on additional responsibilities in January 2015, becoming a liaison between parent company HR and hiring managers. Assisted with HR program rollouts and compensation elements such as bonus payouts• Oversaw the recruitment process - from hiring to training - of the Office Assistant. On-boarded new hires for two office locations as well as remote employees and created comprehensive checklists• Successfully managed IT projects, sourcing external IT services and ensuring their successful implementation into business operations• Planned and executed an annual company-wide event called Work From SF Week that involved mini-talks, hotel arrangements, travel coordination, off-site activities, and after-work events for approximately 85 employees

San Francisco, California, Us

• Successfully managed the proposal response to a $3,000,000 RFQ• Oversaw the on-boarding process for new consultants and employees• Developed comprehensive training guides covering all business processes for the company• Led successful projects to improve key areas such as payroll and email systems• Played a vital role in recruiting efforts through initial contact and screening of candidates using platforms like Monster.com and Dice.com

B.A., Philosophy

Education record

Education record