Lamia Benhalim, Ms, Itil Email & Phone Number

London, On, Ca

London, Ontario, Canada

London, Ontario, Canada

London, Ontario, Canada

• Manage the Infrastructure projects for the TechOps team & Applications managers enhancing their delivery by raising the success rate of projects and minimizing the down time as much as possible• Lead the improvement of TechOps/Infrastructure projects and maintenances’ communications by:o Maintain a Corporate deployment Calendar which highlights all planned activities, their risks and any actions required by the businesso Lead a weekly corporate wide meeting reviewing all TechOps/Infrastructure projects for the objective of answering questions and/or concerns and coordinating any efforts requiredo Enhance the internal IT communication format to include accurate and business friendly information • Reduce the impact of any planned project activities by:o Encourage the project team to do their risk due diligence and provide as much advance notice as possibleo Build an environment of trust between all TechOps and Business Delivery Units by providing visibility into all planned projects o Report any roadblocks in an effective and timely mannero Escalate any issues to the appropriate stake holders• Follow the corporate processes for projects gate, road maps and delivery• Weekly reporting of projects’ status; ensuring all project cost, financials and objectives are accurately recorded and visible to corporate leadership• Promote standardizing the routine maintenance procedures like VMware upgrades, F5 Upgrades and other network/infrastructure environments• Lead high impact projects like Datacenter relocation from Flint, MI to Chaska, MN while the whole team is remote due to COVID restriction without causing any non-planned business outage

Bridgeport, Ct

• Researched and assessed the required funds and facilities to develop the required business plan to introduce new more competitive programs at the University of Bridgeport as part of its project of expanding its academic offerings

Libya

• Led IT services and projects in country including helpdesk, telecoms and servers, PCE (petro technical systems), and FDI (field telecoms services)• Managed IT projects through life cycle by delivering scope on time and within budget, such as the BP office IT services decommissioning project in 2014 while managing risk and allocating resources• Led mid-sized IT support teams in various activities and more than 30 diverse contractors from several companies virtually and onsite and maintained good relationships with stakeholders and sponsors• Generated IT services analytical status and tracking reports to review accomplishments and plan for the next phased projects and any process improvements• Managed and led the negotiation of setting up the IT SLA (Service Level Agreements) support contracts, increasing reliability and performance by 95%• Acted as Health, Safety, Security and Environment (HSSE) lead for Libya IT&S and the IT&S representative

Libya

• Guaranteed sustainability and efficiency by producing detailed documentation for IT equipment, network diagrams and IT infrastructure• Analysed IT system restoration requirements after the 2011 office destruction as the project analyst, and led on ground operations for restoring all services including telecoms, network infrastructure, data centers, AC/DC power, generator and safety equipment• Managed and led network projects such as the IP Phone System Upgrading Project and the Office Network-Rewire Project, and Video Conferencing facilities which improved productivity by over 90%

Libya

• Managed WAN/LAN infrastructure (Cisco routers and switches) to maintain smooth working systems and ensuring enhancements where required like successfully leading Cisco IP telephony installation project, ensuring quality and collaboration among teams• Vendor management by coordinating third party vendors to resolve problems as required• Capacity building by providing hands-on training on several IT related services, increasing the utilization of services by 85%

Libya

• Diagnosed and resolved problems associated with servers, workstations, print servers in an environment for 500+ users; provided helpdesk services and training for end-users• Implemented network traffic and security monitoring software, and optimized server performance

Master Of Science (Ms), Technology Management, 3.96

Bachelor’S Degree, Computer Engineering, 3.5