Lamia Bustami Email & Phone Number

Oakville, On, Ca

Toronto, Ontario, Canada

Ontario, Canada

Amman - Jordan

Key skills:• Excellent selling skills and understanding of sales processes; can effectively up-sell products and services; can bring a sale to closure• Strong customer development and relationship management skills• Understanding of property-specific business segments (e.g., group, catering, transient)• Knowledge of operations and associated challenges for all brands• Knowledge of food trends, food and beverage composition and menu planning• Aware of need time strategy as developed by Revenue Management• Understands revenue management functions and account profitability• Financial management skills e.g., ability to analyze P&L statements; develop operating budgets, forecasting and capital expenditure planning• Ability to influence others• Strong problem-solving skills• Good negotiation skills• Strong presentation and platform skills• Knowledge of overall hotel operations as they affect department

Amman - Jordan

Key skills:• Managing events for local and regional social events. • Planning and implementing events. • Responsible for training all new employees in the department.• Responsible for drafting and finalizing event-forecasting reports, profit and loss reports. • Handling, following up and solving guest complaints. • Client relationships: building and maintaining relationships with key clients, resulting superior events. • Business development.• Responsible for drafting offers and contracts. • Consulting with clients on proper theme, menus and logistics for events. • Team player. • Managing outside catering.

Amman - Jordan

Key skills:• Responsible of all functions and events related to the museum’s visitors services. parties, floor supervision, museum events, gift shop, restaurant and rent of available halls/facilities.• Coordinate between CMJ departments’ events, contribute to calendar of eventsand coordinate with events organizers on requirements, bookings and logistics.• Develop, manage and report visitors’ feedback and systems to help evaluate visitors’ satisfaction levels and the service standard achieved.• Communicate with all visitors’ contact staff to ensure that all staff understands the rules and the plans for the day of the visitors’ experience and each one knows exactly his/her role/daily task.• Follow up on all visitors’ complaints or comments and take the necessary remedy actions to avoid repetition of similar problems.• Follow up on the cleanliness of all front of the house areas including exhibits and visitors’ restrooms.• Coordinate with the concerned department/employee to take the necessary actions in case of visitor’s incident.• Supervise the operational aspects of the business and ensure application of related service standards through a defined systematic approach.• Assist the birthday coordinator to develop and implement a birthday plan strategy with clear scope and concept.• Provide verbal and written customer feedback and suggest ideas for improvement to the management team.• Greet, orient and answer visitor’s questions and provide them with up-to-date information on museum programs, activities and events.• Promote successfully birthday parties, events, workshops, gift shop and all museum facilities appropriate for conferences, specific festivals and parties.

Amman - Jordan

Key skills:• Managing events for local and regional key accounts • Managing VIP accounts • Managing the launch of campaigns for VIP clients • Planning and implementing events • Responsible for market strategy and competition situation reports • Managing direct Sales and Marketing campaigns for clients • Responsible for VIP guest relations • Responsible for training all new employees in the department• Responsible for drafting and finalizing event-forecasting reports, profit and loss reports • Handling, following up and solving guest complaints • Client relationships: building and maintaining relationships with key clients, resulting superior events • Business development• Responsible for drafting offers and contracts • Managing and supervising a team of ten employees, following up on their daily responsibilities• Business planning for the department • Consulting with clients on proper theme, menus and logistics for events • Team player • Managing outside catering • Responsible for staff roster and vacation plans

Toronto, Canada Area

Key skills: • Building and maintaining friendly relationship with customers • Supervising the catering services for selected VIP events • Consulting with clients on events theme • Drafting floor plans for events • Responsible for equipment inventory

Toronto, Canada Area

Key skills:• Organizing events of the Lieutenant Governor office • Organizing and supervising VIP events • Event planning• Responsible for the event agenda • Responsible for catering • Following up with client on event analysis• Supervising a team of 5-7 employees

Toronto, Canada Area

Key skills: • Building and maintaining friendly relationship with customers • Supervising the catering services for selected VIP events • Consulting with clients on events theme • Drafting floor plans for events • Responsible for equipment inventory

Front Office Operation, Front Office Operations

Deploma, Restaurant/Food Services Management - Food & Beverage Management

The National Sanitation Training Program

Hotel Sales