Lamih Ashraf Email and Phone Number
Desktop Support Engineer | IT Support Specialist | Microsoft 365 & Exchange Server Admin | Network & System Administration•An IT professional with over 2 years of experience and a Bachelor of Computer Applications (BCA) from Kannur University, Kerala, specializing in desktop support, end-user support, and IT infrastructure management. Passionate about technology, dedicated to delivering high-quality IT solutions that optimize performance and ensure seamless user experiences.•Currently serving as a Desktop Support Engineer, responsible for providing comprehensive support to end-users, troubleshooting hardware and software issues, and ensuring smooth IT operations across the organization. In addition to desktop support, skilled in system administration, network administration, and Microsoft 365 management, offering holistic IT solutions for diverse organizational needs.•Key Responsibilities:•Desktop Support: Troubleshooting and providing technical assistance for desktop hardware, software, and peripheral issues, ensuring minimal downtime and high user satisfaction.•System Administration: Managing Windows Server environments (2016, 2019, 2022), Active Directory, DNS, and DHCP to support overall IT operations.•Microsoft 365 Administration: Administering Microsoft 365 services, handling user management, and optimizing cloud-based operations.•Exchange Server Administration: Supporting Exchange Server 2019 and Exchange Online environments, ensuring reliable and secure email communication.•Network Administration: Assisting in network configuration and managing routers, switches, and firewalls to ensure network reliability.Key Achievements:•Customer Satisfaction: Consistently recognized for resolving issues quickly and providing effective support, leading to high user satisfaction.•Security and System Performance: Contributed to the implementation of security measures and system optimizations, improving operational efficiency and data protection.•Focused on continuous professional growth in cloud computing, cybersecurity, and networking to deliver exceptional IT support and solutions.Let’s Connect! Open to networking with like-minded professionals and exploring new opportunities. Feel free to reach out via LinkedIn or email at lamih.ashraf22@gmail.com to discuss potential contributions to your organization’s IT success.
Innovative Digitech Services Bengaluru
View- Website:
- idts.co.in
- Employees:
- 27
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Information Technology Support EngineerInnovative Digitech Services BengaluruKarnataka, India
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Desktop Support EngineerInnovative Digitech Services Bengaluru Mar 2023 - PresentBengaluru, Karnataka, India•End-User Support: Provide on-site and remote assistance, resolving hardware, software, and network issues swiftly, supporting over 250 employees.•OS & Software Support: Install and maintain Windows 10, 11, and macOS, ensuring systems are up-to-date with patches and updates. Deploy and troubleshoot key software applications (Microsoft Office, Adobe Suite).•System Imaging & Deployment: Leverage Clonezilla and Acronis for efficient system imaging, software deployment, and machine setup.•Active Directory Management: Administer user accounts, groups, permissions, and security policies, ensuring proper access to network resources.•DNS & DHCP Management: Maintain DNS and DHCP services, troubleshooting network connectivity and IP issues.•Network Support: Troubleshoot VPN, LAN/Wi-Fi connectivity, and TCP/IP issues, ensuring optimal network performance.•Server Support: Assist with server maintenance, including file, print, and web servers, ensuring system stability and security.•Security & Compliance: Implement security protocols, manage antivirus solutions, and ensure data protection compliance.•Incident Management: Use ServiceNow for ticket management, ensuring timely resolution of issues and clear communication with end-users.•Hardware & Peripheral Support: Repair and maintain desktops, laptops, printers, and peripherals; manage inventory and coordinate repairs.•Training & Documentation: Conduct employee training and create knowledge base articles, improving user proficiency and reducing resolution time.•IT Asset Management: Oversee asset tracking, ensuring accurate inventory and compliance with asset policies.
Lamih Ashraf Education Details
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Second Class
Frequently Asked Questions about Lamih Ashraf
What company does Lamih Ashraf work for?
Lamih Ashraf works for Innovative Digitech Services Bengaluru
What is Lamih Ashraf's role at the current company?
Lamih Ashraf's current role is Information Technology Support Engineer.
What schools did Lamih Ashraf attend?
Lamih Ashraf attended Kannur University.
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