• Supervised a team of 7 including scheduling, training, and performance management• Trained new members with positive reinforcement and encouraging coaching • Monitored stock inventory on a daily and weekly basis • Effectively resolved customer complaints to maintain a high-level customer satisfaction using exceptional customer service skills• Maintained a clean and tidy store maximum space • Manage job postings such as Indeed, Zip Recruiter, and Homebase

• Increased sales by promoting newly released items monthly• Assisting guests with questions and concerns• Operating cash registers and POS software • Oversaw day-to-day operations and assigned tasks to team members• Maintained regular and consistent attendance and punctuality