Jason L. Email & Phone Number

Irvine, Ca, Us

Irvine, California, United States

•Supported users to end users on deployed and reclaimed hardware.•Document and track problems in a timely manner.•Diagnose returned PC hardware and software.•Worked at the Tech Bar on the campus on a bi-weekly basis and provided advice and guidance to users who needed help with their hardware.•Respond to emails and requests for technical system relocation.•Keeping track of tickets and inventory on Service Now ticket system.

Santa Ana, California, United States

●Supported over 1100 users via 24/7 on-call and remote assistance including otherstates by using NinjaRMM and SplashTop.● Provided On-site tier 1 and tier 2 support to other 15 branches in the SouthernCalifornia region such as resetting passwords on Active Directory, creating new userprofiles on Azure, and training users on how to use Zoom etc.● Setting up, configuring and troubleshooting over hundreds of phones in the maincorporate office.● Setup VPN and/or company-owned home PCs for remote users.● Assisted with other IT Technician III & IT Network Administrators with maintaining andtroubleshooting multiple remote Windows 2013 and 2019 servers, phone issues andnetwork issues.● Assisted users on Office 365 through troubleshooting.

Orange, California, United States

• Installed and configured new softwares for new PCs.• Image and rollout of new mobile devices like tablets, laptops and cellphones.

Laguna Woods, California, United States

• Help users by troubleshooting system related issues.• Administer, maintain, and support internal staff on resetting passwords, troubleshooting mobile devices & fixing printers and scanners issues.• Worked with and supported the team during a malware attack in 2020.• Partnered up with IT network administrators to resolve issues that require escalations.• Setup and train users on how to use Amazon WorkSpace.

Laguna Woods, California, United States

• Assisted the IT departments on answering phone calls by providing customer service.• Provided detailed information of issues in the ticket system for the IT department by using.• Processed over thousands of tickets & orders per month.

Somerville, Ma

• Assisted with Windows XP to Windows 7 migration.• Install and configure new hardware with all necessary medical applications.• Configured and troubleshoot mobile wireless devices such as iPod, iPad, Android devices etc.• Configured and troubleshoot equipment such as printers, scanners and fax machines. • Assisted attending critical and non-critical calls. Assisting and categorizing the Priority of the calls; make follow up calls and visits.• Performed maintenance and clean up on computers before rolling out to users.• Perform daily inventory check up in the storage room for ink cartridges, toners, monitors, papers, mouses & keyboards

Brookline, Ma

• Assist with Windows XP to Windows 7 migration.• Install and configure new hardware with all necessary medical applications.• Configure and troubleshoot mobile wireless devices such as iPod, iPad, Android devices etc.• Configuring and troubleshooting equipment such as printers, scanners and fax machines. • Assisting, attending critical and non-critical calls. Assisting and categorizing the Priority of the calls; make follow up calls and visits.• Performed maintenance and clean up on computers before rolling out to users.• Perform daily inventory check up in the storage room for ink cartridges, toners etc.

Irvine, Ca

• Responsible organizing spread sheets with customers’ invoices.• Helped with assisting customers dealing with their orders when they come to the office.• Had experiences doing delivery and doing it on time.• Assisted coworkers with graphic designs projects.

Associate'S Degree, Information Technology

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Badminton Animation Digital Media