Jason L. Email & Phone Number

Irvine, California, United States

• Supported users to end users on deployed and reclaimed hardware.
• Document and track problems in a timely manner.
• Diagnose returned PC hardware and software.
• Worked at the Tech Bar on the campus on a bi-weekly basis and provided advice and guidance to users who needed help with their hardware.
• Respond to emails and requests for technical system relocation.
• Keeping track of tickets and inventory on Service Now ticket system.

Santa Ana, California, United States

• Supported over 1100 users via 24/7 on-call and remote assistance including otherstates by using NinjaRMM and SplashTop.
• Provided On-site tier 1 and tier 2 support to other 15 branches in the SouthernCalifornia region such as resetting passwords on Active Directory, creating new userprofiles on Azure, and training users on how to use.
• Setting up, configuring and troubleshooting over hundreds of phones in the maincorporate office.
• Setup VPN and/or company-owned home PCs for remote users.
• Assisted with other IT Technician III & IT Network Administrators with maintaining andtroubleshooting multiple remote Windows 2013 and 2019 servers, phone issues andnetwork issues.
• Assisted users on Office 365 through troubleshooting.

Orange, California, United States

• Installed and configured new softwares for new PCs.
• Image and rollout of new mobile devices like tablets, laptops and cellphones.

Laguna Woods, California, United States

• Help users by troubleshooting system related issues.
• Administer, maintain, and support internal staff on resetting passwords, troubleshooting mobile devices & fixing printers and scanners issues.
• Worked with and supported the team during a malware attack in 2020.
• Partnered up with IT network administrators to resolve issues that require escalations.
• Setup and train users on how to use Amazon WorkSpace.

Laguna Woods, California, United States

• Assisted the IT departments on answering phone calls by providing customer service.
• Provided detailed information of issues in the ticket system for the IT department by using.
• Processed over thousands of tickets & orders per month.

Somerville, MA

• Assisted with Windows XP to Windows 7 migration.
• Install and configure new hardware with all necessary medical applications.
• Configured and troubleshoot mobile wireless devices such as iPod, iPad, Android devices etc.
• Configured and troubleshoot equipment such as printers, scanners and fax machines.
• Assisted attending critical and non-critical calls. Assisting and categorizing the Priority of the calls; make follow up calls and visits.
• Performed maintenance and clean up on computers before rolling out to users.

Brookline, MA

• Assist with Windows XP to Windows 7 migration.
• Install and configure new hardware with all necessary medical applications.
• Configure and troubleshoot mobile wireless devices such as iPod, iPad, Android devices etc.
• Configuring and troubleshooting equipment such as printers, scanners and fax machines.
• Assisting, attending critical and non-critical calls. Assisting and categorizing the Priority of the calls; make follow up calls and visits.
• Performed maintenance and clean up on computers before rolling out to users.

Irvine, CA

• Responsible organizing spread sheets with customers’ invoices.
• Helped with assisting customers dealing with their orders when they come to the office.
• Had experiences doing delivery and doing it on time.
• Assisted coworkers with graphic designs projects.

Associate'S Degree, Information Technology

High School Diploma, High School/Secondary Diplomas And Certificates

Activities and Societies: Badminton Animation Digital Media