Kimsua Lam Email & Phone Number

Dallas, Tx

Dallas, Texas, United States

Dallas, Texas

Lewisville, Texas

Lewisville, Texas

Strategic Initiatives and Client Delivery

Finance/Operations - Reporting and Analytics

Frisco, Tx

Reporting, Global Compliance Data Analytics & Trending

Coppell, Tx

Responsible for the development of default operational reporting for external publication to various rating agencies (S&P, Inside Mortgage Finance, MBAA, National Mortgage News, etc.)

Coppell, Tx

Manages a team of 10 Quality Analysts.Provides analytical support for data & reporting processes that provide timely and accurate information processing, data extraction and manipulation, technical analyses to support managerial decision- making.Aligns staff to accommodate new monitoring processes and LOB procedural changes.Conducts 35 quality reviews/ audits monthly to identify strengths and deficiencies of Quality Analysts to ensure accuracy of evaluations.Coaches staff on performance issues by conducting one-on-one’s, holding team meetings, and facilitating calibrations.Provides detailed reporting to Operations and Management as well as meet with Operations to deploy process and improvement recommendations.Works with the LOB to identify gaps in processes and communication to promote better accuracy in scoring.Coordinates and conducts virtual and classroom training for the LOB when there is a need.Proven excellent performance - team ranked as top performer consistently each month from November 2011 to December 2012.Rated at an overall satisfaction of 88% in 2012 Employee Surveys, with respect to 75% considered highly favorable.

Lewisville, Tx

Selected to work on projects with Training department and LP&S business partners for Project OCC.Worked with Project Manager to assist in writing a Training guide to highlight new system enhancements to the DWS/Mod Portal under a strict deadline.Facilitated and trained classes based on the training guide.Promoted to Quality Assurance Supervisor in July 2011.

Lewisville, Tx

Provided training and coaching support for approximately 25 Liquidations Solicitors, 3 Supervisors, 1 AVP, and 1 VP.Created and administered knowledge tests to the department to identify areas of opportunities that need further training and coaching, and to identify common trends among the department.Performed on-the-job training for new-hires and tenured employees (new procedural or system implementations).Created action plans and/or recommended corrective action for employees that were below satisfactory performance requirements and monitored performance accordingly. Worked with Legal & Compliance to create Job Aids for the department based on application-based procedures, department-specific procedures, and call quality procedures.Created a 39-page step-by-step (including step-by-step illustrations) training guide for the department’s new job role as HAFA Pre-Contract Specialists and facilitated training classes accordingly.Sent to different sites in the DFW area to help train classes based on the Job Aids I created.Selected to work on OCC Project with LP&S business partners and project management team in May 2011.

Richardson, TX and Fort Worth, TX

Business Computer Information Systems

Architecture

Activities and Societies: Honors Society