Lam L. Email & Phone Number

Anaheim, Ca, Us

Costa Mesa, California, United States

- Led and mentored Help Desk teams, effectively serving as an escalation point and resolving complex technical issues.- Oversaw AV architecture and engineering tasks, successfully managing AV equipment setup, troubleshooting, and integration for live events.- Developed and implemented automation processes that enhanced scalability, security, and efficiency across IT systems.- Collaborated with business units to streamline workflows through automation, improving cross-functional productivity.- Managed API integrations with platforms including AWS, Okta, Google Workspace, and Office365, enhancing operational efficiency.- Automated and optimized IT processes using scripting languages such as Python, PowerShell, and Bash.- Administered Atlassian tools (Jira, Confluence, Bitbucket) and managed user accounts across multiple cloud applications.- Improved team productivity by completing quarterly projects on time and successfully implementing process enhancements.- Managed device deployments using MS Intune and JAMF, ensuring seamless rollouts and support.- Provided support across Mac, Windows, and Linux environments, ensuring system stability and performance.

Orange County, California, United States

Installation of livestream system for various clientele, including:• Installation and termination of AV low voltage cabling (Coax, RG6, HD-SDI, CAT 5e/6, XLR)• Dress, manage, and route cables from IT closet/racks to device location.• AV equipment rack builds and configuring IP cameras.• Configuring Network Environment, Settings, Policies, VLANs, and Clients.• Budgeted, ordered, built, and assembled computer systems designed for client’s needs.• Set up, managed, and provided Front of House sound and monitor mixing; X32 mixing, matrix routing, DSPs, and Dante configurations.

Newport Beach, California, United States

Prepare, format and distribute training materials, technical reports, presentations, and other deliverables to clients, brokers and other participants.Work with project managers to ensure safety standards deliverables of the workplace and job sites.Perform project filing / project file maintenance, ensuring project deliverables contain the proper file naming nomenclature and are routinely uploaded to electronic files, available for cross-reference in other databases through API, specifically Deltek Vision.Overlook clientele deliverables through automated macros within Quire, Microsoft Word, Excel and Outlook.Provide advanced administrative support, including but not limited to client invoicing and reports, vendor payment processing, time and expense entry.Work within a team to upgrade client deliverables under Quire to ensure accuracy and time-efficiency.Familiarize OSHA and ACGIH standards and practices.Analyze on-site reports to determine client’s recommendations of health, safety and environmental issues, specifically industrial hygiene calibration, lab data and samples.

Anaheim, California, United States

Tracked inventory and sold merchandise in accordance with the customer’s needs and requestsInputted orders, interacted with customers, clients, and potential clients Assisted in overlooking with company financial database

Maintained and assembled computers, office network, optimal network performance, and other in-office machinery.Answered multi-line phones, Interacted with customers, inputted diagnostic codes, scheduled medication and surgery for patients’ needs, and reminded patients with upcoming appointments, surgeries, and events.Tested and if needed, assisted with surgery of glaucoma, cataract, pterygiums, and refraction.

Computer Science

Education record