Inside Account Manager (Remote)
Current• Active member of the Team Sales Division and works alongside Account Managers to service existing accounts. • Relationship management• Uniform selection• Assist in driving sales growth on assigned accounts/territory.• Assist in bringing sales opportunities to a close• Accurate placement of orders in CRM system• Customer Support: Phone and email support for Account Managers• Provides accurate information regarding team products, orders placed, package tracking, shipping, and other assistance to help meet and exceed customers' needs.• Maintains strong professional relationships with customer base and takes a proactive approach to resolve customer complaints through identifying the root cause of the issue and makes positive recommendations for resolution.• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Support Account Managers while they are out of the office on sales trips by servicing existing accounts, through placing orders, creating quotes and following up on quotes/orders and establishing new accounts through sourcing efforts which include placing outbound sales calls.• Consistently monitors competition, gathers information on marketplace trends, pricing, new products, and marketing/merchandising techniques and provides monthly written reports on competitor activity and trends for assigned territory.• Create and update partner account contracts based on submissions from account managers.• Ensure that contracts follow documented guidelines regarding pricing, rebate, and product selection.• Proof sites and images after articles are published.• Create and update Fan Gear articles using FGM/DTM• Work with account managers to complete logo proof requests through FileMaker
