Laura Monahan Email and Phone Number
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I am a goal-oriented Project Manager and Reporting Specialist with a successful track record in the health, insurance, and marketing service industries. Known for my problem-solving skills and process improvement expertise, I am a highly collaborative team player. I have been recognized for building strong relationships with clients, external vendors, and colleagues. Strategic and solutions-driven, I excel at maintaining an agile and adaptable work approach. I am committed to fostering a culture of excellence, quality, service, and profitability.Driven by a deep commitment to fostering strong relationships, I excel in collaborating with clients and cross-functional teams to deliver exceptional project outcomes. By working closely with Client Service Managers and Sales teams, I have successfully achieved remarkable business results through effective account management and targeted training initiatives. My focus on quality and service ensures that every project meets and exceeds our shared expectations.KEY SKILLS:Account & Operations Management | Attention to Detail | Data Analytics & Reporting | Growth Mindset | MS Office | Orbit | Power BI | Process Documentation | Project and Process Improvement | Promotional Marketing | Salesforce | SharePoint | SQL | Tableau | Team Leadership | Training & Development
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Capability Analyst, Network SupportOptumSaint Paul, Mn, Us -
Client Reporting AnalystOptum Jul 2018 - May 2024Minnesota, United States• Collaborated with cross-functional teams to fulfill reporting requirements for Strategic and National accounts, delivering over 8,000 reports annually with 98% accuracy.• Served as the primary liaison for Client Service Managers and Sales teams, crafting custom reports and resolving escalated reporting issues effectively.• Cultivated strong client relationships, driving business results through proactive account management and support.• Enhanced report quality and service delivery by implementing comprehensive process documentation, coaching, knowledge sharing, and targeted training sessions, increasing cost savings and team productivity.• Implemented Secure File Transfer Protocol (SFTP) solutions to securely access, transfer, and manage large files and sensitive data.• Conducted monthly Salesforce audits for over 100 accounts, ensuring data integrity and compliance.
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Clinical Implementation Project ManagerOptum Apr 2017 - Jul 2018Minnesota, United States• Successfully executed implementation tasks for over 250 clients annually, collaborating directly with customers, channel partners, vendors, and internal stakeholders to ensure seamless onboarding.• Adopted a customer-centric approach to delivering comprehensive healthcare solutions, catering to both new business and existing accounts across all market segments.• Oversaw the integration of new programs for existing clients, partnering with cross-functional teams to ensure precise setup and timely delivery.
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Digital Health Project ManagerOptum Apr 2015 - Apr 2017Eden Prairie, Mn• Spearheaded the implementation of Health & Wellness websites for new and existing clients across diverse market segments, defining scope, requirements, design, and functional specifications.• Created and delivered training sessions for over 200 clients annually, significantly enhancing understanding and engagement with the platform.• Led User Acceptance Testing (UAT) for the Rally Health and Wellness website, ensuring quality and supporting successful monthly releases.
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Implementation Project ManagerOptum Jan 2011 - Apr 2015• Enhanced employer benefits deployment by streamlining and documenting procedures using the custom Health Plan Cost Estimator tool, resulting in improved efficiency. Conducted engaging website demos and training sessions for over 200 clients annually.• Cultivated strong partnerships with internal teams and clients to address product defects and resolve customer service escalations, driving customer satisfaction and retention.
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Senior Online Channel CoordinatorAllianz Apr 2009 - Dec 2010Golden Valley, Mn• Supported weekly and monthly content releases for all websites, collaborating with primary business contacts to manage production schedules, handle escalations, and resolve issues.• Created User Acceptance Testing (UAT) documentation to support product launches and enhancements. Conducted monthly validations of all websites to ensure accuracy.• Managed all website production support issues, coordinating with IT production support to log issues, set priorities and severity, and oversee resolution. -
Program Operations SupervisorCarlson Marketing Worldwide Sep 1997 - Nov 2008Plymouth, Mn• Served as the primary contact for clients generating over $3 million in annual revenue.• Provided supervisory leadership, work direction, and guidance to a team of five direct reports. Prioritized client and team needs, ensuring optimal resource allocation and effective management.• Facilitated the launch of an incentive program that deposited $15 million annually onto prepaid debit cards. Coordinated with IT, legal, creative, print, assembly, mail, call center, and finance departments to ensure the program remained on track, operated successfully, and stayed within budget.
Laura Monahan Skills
Laura Monahan Education Details
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Management
Frequently Asked Questions about Laura Monahan
What company does Laura Monahan work for?
Laura Monahan works for Optum
What is Laura Monahan's role at the current company?
Laura Monahan's current role is Capability Analyst, Network Support.
What is Laura Monahan's email address?
Laura Monahan's email address is la****@****hoo.com
What is Laura Monahan's direct phone number?
Laura Monahan's direct phone number is +1.800.950*****
What schools did Laura Monahan attend?
Laura Monahan attended University Of Minnesota Duluth.
What are some of Laura Monahan's interests?
Laura Monahan has interest in Microsoft Office, System Documentation, Account And Operations Management, Training And Mentoring, Six Sigma Green Belt, Program And Project Management, Oracle, Pomotional Marketing, Enterprise Resource Planning (Erp), Coaching For Excellence.
What skills is Laura Monahan known for?
Laura Monahan has skills like Six Sigma, Microsoft Office, Documentation, Operations Management, Powerpoint, Program Management, Sharepoint, Process Management, Word, Salesforce.com, Excel, Process Improvement.
Who are Laura Monahan's colleagues?
Laura Monahan's colleagues are S Aditya, Cynthia Feickert, Jihane Mezatis, Kush Patel, Merly Garcia, Namratha Aitha Cpc, Kelli Cass.
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LAURA MONAHAN
Chester, Nj3dell.com, vonage.com, vonage.com -
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1adp.com2 +180490XXXXX
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