Lamonica Sharp Email & Phone Number

Rockford, Illinois, United States

Rockford, Illinois, United States

• Account Services Specialist
• Handles and reviews all change of titles for business and consumer accounts(DDA,SAVs, COD, SDB) within the bank for all branches
• Reviews closed accounts remove from online bill pay for consumer accounts
• Provides support on deposit accounts to Retail staff when needed
• Review of large dollar items for possible fraud
• Backup/assist staff when needed on their daily tasksAlpine Bank & Trust Company - Rockford, IL (April 2016-2018

• Cross train to provide back up for Deposit Operations functions and support where needed.
• Monitor all incoming/outgoing domestic and international wires.
• Provides support for Cash Management operational functions
• Supports and balances CDARS (Certificate of Deposit Account Registry Service) investments
• Account Analysis set up of accounts, charges, and statements, along with reviewing exceptionsreport
• Participates in all compliance training

Dekalb IL

• National Bank & Trust Company(NB&T)– Dekalb, IL September 2002-PresentClient Services Specialist-DeKalb IL (2014-Present)
• Process Business Cash Management documents for business products
• Oversee online demonstrations to ensure functionality and features are up to date
• Develop and maintain training programs to keep staff and clients up to date on products and services.
• Work with Marketing to develop and maintain supporting materials for cash management products.
• Complete installs of our i-deposit machines onsite or remotely with our business clients and assist with equipment as needed.

Sycamore, Illinois

• Ensure all daily department tasks are completed in a timely fashion and in compliance with bank policies. (See Deposit Operations Associate tasks)
• Daily Review of correspondence bank items and general ledger differences to ensure pending items are being resolved timely and accurately
• Oversee the scheduling for the department
• Handle customer escalations and include other departments for full resolution
• Actively participate in fraud protection efforts to minimize bank exposure to potential loss situations
• Responsible for compliance issues including Bank Secrecy and Act/Anti Money Laundering regulations

Dekalb, IL

• Responsible for handling incoming calls for NB&T
• Complete ordering of all EE/I bond orders
• Completion of all notices and Interest checks that need to be done manually
• Processing deposits for our Lockbox customers
• Process loan payments and payoff requests for customer closings
• Monitor pre-auth transfer reports

Dekalb, IL

• Responsible for inquiries and resolution of Check Cards, ACH, Bill Payment and internet banking
• Process all incoming and outgoing ACH activity and promptly resolve any issues identified in accordance with NACHA rules
• Process all daily wires accurately and efficiently
• Monitor fraud reports timely
• Perform daily reconciliation of various General Ledger accounts
• Research and resolve notices of errors pertaining to all electronic funds programs according to regulations, initiating adjustment requests when appropriate

Dekalb, IL

• Assist customers with inquiries concerning all existing Deposit Accounts
• Review all EIM items which include NSF items, Stop pays and non-posted transactions for Savings Checking, and CDS.
• Research and gather all required information regarding legal request such as Subpoenas, levies and garnishments
• Processed all closings and charge offs of delinquent Checking and Savings accounts
• Review all AML Alerts to ensure no fraud, kiting, or duplicate transactions occurred
• Balance and remit all IOLTA accounts