Lamonica Sharp Email & Phone Number

Rockford, Il, Us

Rockford, Illinois, United States

Rockford, Illinois, United States

Account Services Specialist● Handles and reviews all change of titles for business and consumer accounts(DDA,SAVs, COD, SDB) within the bank for all branches● Reviews closed accounts remove from online bill pay for consumer accounts● Provides support on deposit accounts to Retail staff when needed● Review of large dollar items for possible fraud● Backup/assist staff when needed on their daily tasksAlpine Bank & Trust Company - Rockford, IL (April 2016-2018

• Cross train to provide back up for Deposit Operations functions and support where needed.• Monitor all incoming/outgoing domestic and international wires.• Provides support for Cash Management operational functions• Supports and balances CDARS (Certificate of Deposit Account Registry Service) investments • Account Analysis set up of accounts, charges, and statements, along with reviewing exceptionsreport• Participates in all compliance training

Dekalb Il

National Bank & Trust Company(NB&T)– Dekalb, IL September 2002-PresentClient Services Specialist-DeKalb IL (2014-Present)• Process Business Cash Management documents for business products• Oversee online demonstrations to ensure functionality and features are up to date• Develop and maintain training programs to keep staff and clients up to date on products and services.• Work with Marketing to develop and maintain supporting materials for cash management products.• Complete installs of our i-deposit machines onsite or remotely with our business clients and assist with equipment as needed.• Assist in the development and implementation of software releases as they relate to business cash management products• Provide Legendary Customer Service to our Business Clients regarding an issues/questions pertaining to our Cash Management products.• Perform yearly onsite audits of our i-deposit machines.

Sycamore, Illinois

• Ensure all daily department tasks are completed in a timely fashion and in compliance with bank policies. (See Deposit Operations Associate tasks)• Daily Review of correspondence bank items and general ledger differences to ensure pending items are being resolved timely and accurately• Oversee the scheduling for the department• Handle customer escalations and include other departments for full resolution• Actively participate in fraud protection efforts to minimize bank exposure to potential loss situations• Responsible for compliance issues including Bank Secrecy and Act/Anti Money Laundering regulations

Dekalb, Il

• Responsible for handling incoming calls for NB&T• Complete ordering of all EE/I bond orders• Completion of all notices and Interest checks that need to be done manually• Processing deposits for our Lockbox customers• Process loan payments and payoff requests for customer closings• Monitor pre-auth transfer reports• Process all transactions for Operations builiding• Promote and enroll our customers on online/mobile banking services • Initiate Wires for customers and customer closings

Dekalb, Il

• Responsible for inquiries and resolution of Check Cards, ACH, Bill Payment and internet banking• Process all incoming and outgoing ACH activity and promptly resolve any issues identified in accordance with NACHA rules• Process all daily wires accurately and efficiently• Monitor fraud reports timely • Perform daily reconciliation of various General Ledger accounts • Research and resolve notices of errors pertaining to all electronic funds programs according to regulations, initiating adjustment requests when appropriate• Responsible for ordering new Debits cards, processing card changes, and closing cards as requested• Perform daily reconciliation of several internal accounts using CRS System• Download daily files to reconcile bank processing• Process NB&T cashletter• Initiate block entries for unique transactions within the Institution

Dekalb, Il

• Assist customers with inquiries concerning all existing Deposit Accounts• Review all EIM items which include NSF items, Stop pays and non-posted transactions for Savings Checking, and CDS.• Research and gather all required information regarding legal request such as Subpoenas, levies and garnishments• Processed all closings and charge offs of delinquent Checking and Savings accounts• Review all AML Alerts to ensure no fraud, kiting, or duplicate transactions occurred• Balance and remit all IOLTA accounts• Process all CDARS and ICS transactions• Input updated data into our ITI System• Reviews all new account openings for Savings, Checking, and CD accounts from our BPM System• Operate Proof & Branch Capture Machine• Complete credit reference requests promptly• Prepare procedures and forms upon request• Process transactions for business customers