☑ Managed to resolve SLA at least 85 to 90% of end user complaints while escalating the remaining to the appropriate department☑ Responsible for on boarding and off boarding process, setting up emails, and voice ip, as well as assigning certain group policies to 170 plus employees within the organization.☑ Managed to resolve server related issues and providing support to patients in reference to their patient portal account such as resetting passwords to linking medical charts to their accounts☑ Responded to 5 to 7 tickets a day while resolving most of end users complaints within 30 minutes or less☑ Responsible for setting up workstations from computers, to printers, card scanners, phones and other peripherals.☑ Responsible for inventory hardware.☑ Responsible for maintaining and updating Active Directory.☑ Responsible for mapping lab codes in the EMR applications.

Client: Wake County Board of Elections☑ Managed to resolve at least 90% of end-users complaints while escalating the remaining 10% to the appropriate department☑ Responded to 3 to 5 tickets per day while resolving most tickets within 30 minutes or less☑ Ensured quality control on 200+ tabulators and auto marks prior to early voting and Election Day☑ Installed, configured, and updated election software on 300+ laptops as well as handled troubleshooting for computer hardware, software, and peripheral issues☑ Audited 300+ laptops with voting applications, computers, monitors, cables, desktop printers, scanners, and toners for 209 remote sites

☑ Installed and configured Micros Point-of-Sales (POS) systems, work stations and Food Lion 2Go stations ☑ Read and interpreted construction drawings and specifications in order to manage the technological aspects of a project☑ Handled the pulling and terminating of CAT5e network cables to MDF and IDF servers while adhering to best practices, industry standards, and manufacturer requirements ☑ Compiled detailed reports and documented incidents and findings at the worksite