Lamont Davis Email & Phone Number

Manage and process a portfolio of default loans in active retention programs from initial solicitation referralto document collection completion.Send, receive and process required financial documents for all forbearance, repayment, and modificationprograms.Provide payment application instructions for all forbearance, repayment, and modification programs receivedto ensure timely and proper posting.Process requests for holds, postponements, restarts, close and bills, and funds applications within Task Queuesummaries towards foreclosure.Review documentation and guidelines to provide supplemental direction regarding the Home AffordableUnemployment Program (HAMPUP).

Managed and resolved all inbound communication inquiries and requests from citizens and law enforcementofficials requesting status updates to driver licenses and driving record histories. Analyzed all required documents needed for initial and reinstatement license applications.Processed individual driver license applications manually while adhering to policies and procedures. Assisted the Customer Service Bureau with direct communications involving field offices, private vendorsand state legislature offices.