Manages and integrates employees activities across more than one area in materials management and transportation. Develops and executes project and process plans, implements policies and procedures and sets operational goals. Acquires resources for projects and processes, provides technical management of suppliers and leads process improvements. Develops and maintains relationships and partnerships with customers, stakeholders, peers, partners and direct reports. Provides oversight and approval of technical approaches, products and processes. Manages, develops and motivates employees.

• Develops plans for long-range strategies, organizational goals, objectives, and initiatives • Provides data for management review and tracking performance to plan • Develops, coordinates, and assesses architecture of meeting content and leadership briefings• Conducts research and analyzes data from multiple sources• Delivers informational or technical materials• Researches and evaluates strategic organizational issues and identifies options• Provides strategic design, logistics and facilitation of large meetings/events• Develops and maintains the project schedule and budget• Monitors and tracks execution of the plan and communicates status to all project participants• Plans and coordinates organizational facility requirements• Develops and deploys localized training content

• A member of the store leadership team and has influence on and responsibility for all aspects of sales, customer, and employee experience.• Assist in driving top line sales, including supervising, coaching, and direction of the sales staff. • Develop a basic understanding of all functionalities and processes in the shop, customer service department, and sales operations to maximize personal and store performance as well as train for the next level of management.• Contribute to the sales floor by actively engaging in the sales process with our customers, providing an excellent experience for each customer in store while also exemplifying our Shane Co. sales tools such as rapport building, qualifying, turning the sale over or receiving a teamwork opportunity, uncovering and overcoming objections.• Process clean and checks, write up shop jobs for sales, customer repairs, and warranty work, master Quality Control according to Shane Co. standards, and participate in shop-related inventories.• Working closely, collaboratively, and transparently with the rest of the store management team and performs duties related to opening and closing the store.

• In charge of all Internet Sales Managers, BDC Representatives, CRM point of contact for the dealership and Internet/Media advertisement. • Making sure that employee up holds their positions expectation and works together as a team.• Developed and managed departmental budget and sales planning which included research, negotiation and management of third party provider relationships.• Desking, structuring deals, pulling credit and submitting deals for all Internet Sales.• Developed follow up processes for the Internet Department and the BDC on a monthly basis’s and long term.Continual training and daily one-on-one with all ISM and BDC personnel and coaching floor sales personnel as well.

• Coordinator of internet sales activities which requires continual engagement with other departments within the dealership.• Structures all vehicle sales for internet, repeat and referral customers including negotiations and closing of all internet customers vehicle purchases.• Ensure customer retention by excellent daily and long term follow up through company CRM system.

• Ensure customer retention and the profitability of the dealership by recruiting qualified sales personnel.• Forecast goals and objectives for sales, gross and key expenses on a monthly and annual basis. • Desking, submitting and structuring all deals for new and used vehicles for the dealership and making sure it is all in compliance.• Hires, motivates, counsels and monitors the performance of all sales employees.• Maintain new and used vehicle inventory. Monitors customers likes and dislikes, lost sales, and dealership sales history and conduct local market analyses to determine what new and used vehicles to have in inventory.

• Managed, analyzed and reported sales metrics to management at end of business daily which included lead channel performance, conversion ratios, closing ratios and Return on Investment (ROI).• Fully supported management sales goals by ensuring sales team met or exceeded expectation related to vehicle sales and exemplary customer service. Desking and submitting deals for new and used vehicle purchases.• Proficient in Search Engine Marketing (SEM) and Search Engine Optimization (SEO) for the Internet Sales department. • Coordinated and managed the continual education program which ensured employees maintained required training on all systems.

• Managed 9 Automotive Dealership Internet Departments and 32 Internet Sales Manager.• Developed and managed departmental budget and sales planning which included research, negotiation and management of third party provider relationships.• Heavily engaged in ensuring constant updates of promotions and incentives of the dealership website.• Facilitated and managed mentoring of team members ensuring continuous career growth including required training.• Highlight: Ranked #3 Internet Sales Manager out of 240 Sales Professionals for Tuttle-Click Automotive Group four years consecutively.