The Talbott Hotel-Night Audit

*Register guests into the hotel via LIGHTSPEED in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner. *Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.*Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue and telephone revenue; assists in the preparation of all reports relevant to daily revenues.

Register guests into the hotel via StayNTouch in a prompt and courteous manner, Balances and audits for accuracy room revenue, all room and tax charges, cashier’s reports and guest and house accounts, food and beverage revenue, and telephone revenue; assists in the preparation of all reports relevant to daily revenues. Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken by me or leadership.

*Answer the phone at the front desk to respond to current and prospective guests’ needs*Book reservations for individuals, families and groups as required, greet walk-in guests and guests with reservations when they arrive at the front desk*Refer guests to local amenities and venues*Communicate guests’ requests and complaints to the appropriate department*Performing all check-in and check-out tasks via OPERA

*Daily opening and closing of POS server and terminals, bank deposits and media reconciliation carefully monitoring and ensuring data integrity, distribute and collect cash draws, provide change for registers, completes register audits and assist store employees with register concerns. *Managed a team of 140 in three different section in the finance department i.e. vault room, cash auditors and vault room security. *Developed new policies and procedures to improve efficiency and reduce variances by 45% while still following company's regulations. *Collaborated directly with Director of Finance to control department labor within the Kronos timekeeping system.

*Deliver best-in-class guest service through all touch points via the Cubs and Levy Restaurants, 'Marquee Moments' *Communicate, teach, delegate and organize Team Members in the Money Room *Responsible for handling all operations that deal with currency and currency related items at Wrigley Field *Responsible for making banks and change, counting drops, balancing workstations and vault *Responsible for accepting payments from Portable/Merchandise Vendors *Responsible for keeping work area and surroundings clean and organized *Responsible for auditing concessions stands' paperwork and cashiers' money drops *Ensure staff follows all policies and procedures *Ensure that all paperwork is completed accurately and efficiently. *Assist in clean up and break down of the Money Room at the end of the event

*Actively promote, sell and refer TCF products and services to potential customers.*Utilize networking and training to drive sales.*Make cold calls and participate in organized sales events.*Achieve challenging individual and team sales goals.*Spend a significant amount of time working at outside sales events.*Answer inquiries regarding checking and savings accounts and other bank regulations and policies. *Accurately balance daily transactions in a manner that ensures TCF’s high standards and high level of customer service are maintaine

*Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit.*Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices.*Process savings withdrawals.*Cash checks: verify endorsement, receive proper identification, and ensure validity.*Identify counterfeit currency.*Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies.*Cross-sell bank products and services.*Refer customers to the proper department for issues that cannot be resolved at the teller line.*Count and roll loose coins.*Issue personal money orders and cashier’s checks, accept orders and payment for U.S. Savings Bonds, and sell American Express Travelers Checks (single & multiple signer).*Accept loan payments: verify payment amount and issue receipts.*Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.*Ensure teller station is properly supplied.*Receive FICA payments: verify deposit coupons are properly completed and checks are made payable to the “Bank”.*Accept county property tax payments.*Balance and update savings passbooks, and close accounts when requested.*Follow procedures for removing accounts for dormancy.*Balance drawer daily, including periodic batching of cashed checks.*Process cash advances, redeem U.S. Savings Bonds.*Maintain appropriate currency logs.*Follow all bank policies and procedures

*Manage retail staff, including cashiers and people working on the floor.*Ensure pricing is correct.*Work on store displays*Coach, counsel, recruit, train,discipline employees and evaluate on-the-job performance.*Manage different departments within the store.*Handle customer questions, complaints, and issues*Preside over staff meetings.*Maintain inventory and ensure items are in stock.

*Meeting and making a connection with customers, asking questions and listening to shoppers' needs, then giving options and advice on meeting those needs*Inspiring the customer to buy, celebrating the purchase, and creating a lasting positive impression of you and the purchase*Ensuring that fitting rooms are ready for customers by promptly clearing our merchandise and returning it to the proper area of the selling floor*Maintaining selling floor presentations, and restocking them as needed*Learning systems and procedures to enhance selling efficiencies and complete support duties*Handle all returns courteously and professionally*Responsible for achieving personal sales goals *Maintain a professional attitude with sincerity and enthusiasm reflecting commitment to our customer – the most important person in our stores*Be knowledgeable of and perform sales support functions related to POS procedures*Develop product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer*Be aware of current promotional events and sales*Maintain good housekeeping standards*Adhere to Loss Prevention and inventory control and compliance procedures*Perform other duties as assigned*Regular, dependable attendance and punctuality