Optimizing and establishing data processes while leading the development of a centralized data warehouse.

Gathers business requirements for current and future reporting needs in an ambiguous and fast paced environment. Builds sophisticated data pipelines to conquer complex problems by finding new ways to solve with efficient approaches with a focus on reliability, scalability, quality, and cost. Collaborates with stakeholders and downstream users of reports and dashboards to produce sufficient data. Utilize AWS cloud platform with Snowflake and Github to update and share source code through ETL environments like Squarewave and Prefect. Design, document, implement, and sustain an operations framework, facilitate cross-team collaboration, optimize processes & tools, leverage testing automation. Proactively monitors data pipelines to ensure data quality and readiness. Works with multiple teams prioritizing the success of metrics.

Effectively work with clients to produce dashboards to improve business results and drive teammate performance through coaching opportunities. Identifies opportunities to eliminate existing manual reporting efforts through automation of reports through Qlikview, Tableau and MicroStrategy. Leverages BI tools such as SAS, TOAD, Tableau to profile data, build and run queries and to test out solutions. Works with business leaders to understand company goals and strategizes to deliver on that promise by aligning value added reporting, focusing on the effective usage of capacity and delivering quantifiable results.

Works with Relational Databases to understand how customer accounts relate to clients and clients to households. Provide insight to data by digging into sales leads, referrals, and the relationship management of a particular household. Utilize multiple databases and servers to join relevant data and create strategic views for senior leadership. Works directly with client to understand their needs to create reports, dashboards and data management tools to monitor and drive positive results for KPIs. While working with clients, create and review requirements at the beginning and throughout the duration of a project life cycle while also validating test results and implementing changes.

Responsible for relevant, accurate and timely reporting for the STAR Network. Solid understanding of the STAR Network, pricing schedule, membership, contracts, billing entities and interchange structure by platform. Assist in the review and documentation of Special Terms in STAR member contracts. Create trending and benchmarking presentations in PowerPoint for STAR Network clients. Responsible for analyzing data related to interchange volumes and fees, forecasted volumes, BIN file, average interchange cost, interchange pricing and interchange reporting. Research questions as it pertains to STAR Network activity. Ability to perform UAT testing, queries to extract data, summarize and present to management. Create presentations as needed to explain business results. Assist with the adjustments of monthly fees for client invoices. Work with auditors on billing requirements. Analyze and research data associated with network projects.

Responsible for the documentation of business needs/requirements and testing requirements, applying the required methods and standards, as appropriate. Handles big data sets and creates analytics of underlying issues arising from investigations into recommendations. Assists the project team in the completion of project-related documentation (CBA’s and Requirements). Leads the analysis of business requirements by utilizing knowledge of one or more business areas and platforms/applications for the portfolio supported. Utilizes excel, SQL and Minitab to monitor actions, investigate issues and resolve problems in systems and services. Ensures the highest levels of service and system availability are attained. Focuses on problem identification, problem solving and the implementation of agreed remedies and preventative measures. Coordinates the implementation of agreed remedies and preventative measures. Works closely with development teams to ensure that quality standards are adhered to during development and implementation.

Responsible for planning, directing and coordinating projects from initiation through to implementation. Lead cross-functional project teams and worked with Business Analysts/partners to determine and translate business requirements into technology solutions. Performed time studies and data mining activities to reduce call times and reduce call expenses. Responsible for managing project costs, resources, change requests, risk and issues to ensure that maximum business benefit maintained as well as provision of regular project status updates. Developed project plans and ensures that the scope and approach are fully understood by all stakeholders. Identifies and tracks key project milestones (base-lining critical path). Monitored and communicated progress of project delivery in terms of cost, forecast, schedule and assessment of risks/issues.

Led and serviced 14 Care Professionals in a dynamic, ever changing environment. Inspired and motivated team through one on one coaching and strategic development plans. Took the responsibility of looking for ways to make the best employee even more effective, turning around poor performers and enhance the skills of the average performer. Listening to calls, providing feedback to reps, taking escalated calls, parallel coaching with reps, providing reps with immediate updates and updating payroll weekly were all normal tasks.

Received inbound calls and attempted outbound calls when necessary. Responded to existing customer phone calls in a fast-paced environment to provided excellent customer service. While servicing card members, maintained acceptable performance standards, including effectiveness, efficiency and quality. Provided excellent customer service by identifying the customer’s need and providing optimal solutions.