Lamont Wright Email & Phone Number

• Oversee business and administrative aspects of service department as well as monitor the performance of service staff, train new hires, manage the operating budget, maintain harmony and promote teamwork between the service department, sales and technicians.• Create Marketing plans to promote the business, ensure the departments compliance with manufacturer warranties and policy procedur

Chester, Virginia, United States

• Collect and analyze location specific operations reports and activities including P&L statements to develop action plans to execute on meeting and exceeding growth targets and improve customer experience targets.• Subject Matter Expert for Central Va District, leading other managers and leaders on all activities surrounding Oracle Inventory Management and Task Management• Share ideas and use Quality Improvement tools in order to improve the business to gain and maintain DLA and GPO accounts.• Take ownership of all store controls including but not limited to Standard Operating Procedures, BCSA, financials, safety & security, scheduling and compliance with state and federal laws and system management through leadership and delegation.• Oversee all production projects for TSA, OSHA and other government accounts from start to finish and deliver on expectation by deadline.• Process and investigate claims of damaged, lost or missing items by actively engaging in the dispute and initiating the trace

Midlothian, Virginia, United States

• Delegate task to facilitate and expedite work flow to meet deadlines.• Ensure an exceptional experience that gains and retains customers.• Understand and model key values to team members and customers.• Regularly worked with supervisor to take guidance and direction and create solutionsfor the business and enhance customer satisfaction.

Richmond, Virginia, United States

• Manage multiple projects simultaneosly from different clients.• Lead an effective group of 6 consultants to be efficient, effective and make an impact daily. • Opened and securely closing business centers daily.•Meet critical deadlines & projects for orders placed by clients.