Lamont Greene Pmp, Itil Email & Phone Number

Richmond, Virginia, US

As the Director of Information Technology at Terazo, I lead the strategic implementation and management of critical IT infrastructure and services, driving operational excellence and ensuring compliance with industry standards. My role encompasses a broad spectrum of responsibilities, from overseeing cloud technologies to managing vendor relationships and.

• Directed the strategic management and support of IT operations across local and remote data centers, ensuring the continuous availability of critical corporate systems for 400+ employees. Led a team of 4+ engineers in.
• Technology Leadership: "Established and grew the IT team from a one-person department to a high-performing group by spearheading the recruitment, training, and development of new staff. Personally trained each new team.
• Budget Management: Managed a combined capital, staffing, and maintenance budget totaling $3M+, ensuring fiscal responsibility and alignment with corporate goals.
• High Availability Systems: Achieved a 99.9% uptime across all corporate systems and applications by implementing proactive monitoring, disaster recovery protocols, and system redundancy.
• Operational Excellence: Established and implemented ITIL v3-based service desk operations, leading to a 70% reduction in service incidents and increasing first-call resolution rates by 60%.
• Vendor & Stakeholder Management: Negotiated contracts and SLAs with vendors, achieving favorable terms for hardware, software, and support services while ensuring 98% customer satisfaction and 99% SLA compliance.

• Promoted to oversee IT and Customer Support departments, driving strategic and operational alignment of technology initiatives with business objectives. Led a cross-functional team, implementing key technology.
• Operational Efficiency: Reduced customer response times by 48% through the implementation of streamlined processes and cutting-edge tools, leading to improved customer satisfaction.
• System Uptime Leadership: Drove infrastructure enhancements that ensured 99.6% uptime for the Microsoft Exchange system and over 99% uptime for the SAP ERP system, supporting critical business operations with minimal.
• Cost Reduction: Achieved a 40% reduction in remote access costs within six months by implementing a scalable VPN solution, providing secure access while cutting expenses.
• Strategic Planning: Led the consolidation of internet communications, reducing costs by 50% while maintaining robust connectivity for mission-critical operations.
• Technology Infrastructure Upgrade: Planned and executed a network backbone upgrade to accommodate current and future company growth, ensuring scalability and reliability across all locations.

Randolph AFB, TX, US

Bachelor Of Science, Business Management And Leadership

Itil 4 Foundations Certification

Associate Applied Science