Lamont Howard Email & Phone Number

Belleville, MI, US

• Utilizing CRM software to manage a portfolio of over 300 accounts monthly, delivering personalized service,comprehensive support, and educational resources to ensure seamless resolution of complaints.
• Documenting and categorizing 15+ customer complaints daily, systematically organizing them into maintenance categories to facilitate efficient diagnosis and provide accurate time estimates for resolution.
• Leading the creation of precise repair orders, collaborating closely with technicians to ensure targeted diagnosis and swift resolution of customer issues.
• Offering discerning correction options for vehicle concerns, meticulously preparing itemized maintenance quotes to promote transparency and trust with clients throughout project updates.
• Streamlining the processing of 250/300 repair orders into detailed invoices, resulting in an average monthly revenue of $35,000 in gross parts and labor.
• Driving significant growth in sales parts and labor revenue, achieving an increase of $677,000+ in the inaugural year (August 2022 - August 2023) and $730,000+ from (March 2023 to March 2024).

Dearborn, Michigan, United States

• Led operational and financial achievements across a diverse portfolio of 10 Lafontaine Automotive Group Dealerships, directly influencing revenue growth and customer satisfaction.
• Managed day-to-day operations to uphold company standards and policies, overseeing tasks such as new hire training, safety protocols, talent scouting, and ongoing performance evaluations.
• Spearheaded innovative initiatives to elevate operational standards, resulting in a noteworthy 15% surge in client satisfaction, solidifying the group's reputation as a customer service leader.
• Implemented standardized operational procedures to streamline processes and boost efficiency, driving significant enhancements in account performance and overall profitability.
• Ensured the performance and professional growth of shift leads, team leads, and valet team members across all locations, fostering alignment with organizational objectives and goals.

Southfield, Michigan, United States

• Consistently met and exceeded performance metrics, including key performance indicators of 30 hours of talk time, resulting in $500,000 + in revenue.
• Managed inbound and outbound calls, engaged with clients to establish trust and rapport while adhering to professional communication standards within CRM System.
• Conducted thorough interview assessments of clients' health history and medication profiles to determine eligibility for life insurance coverage, demonstrating keen attention to detail and adherence to industry.
• Ensured accuracy and completeness of client applications, meticulously verifying information and documentation to expedite the submission process and facilitate timely coverage acquisition.
• Proactively created awareness and emphasized the importance of life insurance coverage, effectively communicating the value proposition to prospective clients and addressing their concerns.
• Validated clients' banking information in collaboration with financial institutions, maintaining strict confidentiality and adherence to data security protocols.

Lansing, Michigan, United States

• Developed and managed associate schedules, handled weekly payroll administration to ensure precise compensation and adherence to labor regulations.
• Implemented processes and systems to enhance store performance, consistently surpassing monthly quota of $135,000 with $147,000 as the exceeded result.
• Our location saw a 39% increase within year one resulting in $1,764,000 in annual revenue making us the top performing location in Central Michigan Heartland.
• Led donation management, maximizing resource utilization and revenue generation from donations which contributed to our locations profit margin.
• Recruited, interviewed, and did onboarding by leading orientations and training.
• Fostered positive relationships with internal and external stakeholders, proactively addressing concerns and providing solutions to enhance satisfaction.

Lansing, Michigan, United States

- Supervised a team of 3 to 5 crew members in performing various services, including window cleaning, gutter maintenance, power washing, and roof cleaning, adhering to safety standards and industry best practices.- Managed a daily portfolio of 7 to10 job sites totaling 5k-10k daily, covering residential and commercial properties across the greater Lansing.

Ada, Oklahoma, United States

- Developed an ideal customer profile list by prospecting warm and cold market leads via phone calls, text messages, social media direct messages, and one-on-one meetings to introduce them to the brand ambassador or customer opportunities.- Utilized sales cadence to establish rapport with prospects, understand their pain points, and identify growth.

Sports Management

Activities and Societies: Starting off with myself and a Ideal Customer Profile List I created a team of over 100 Brand Ambassadors in 15.

Sports Management

Activities and Societies: Member Of The 2011-2012 Football Program Member of The 2011-2012 Track Team