Lamont J. Email & Phone Number

A decade of IT experience with seven years in the Biotech & Pharmaceutical industries offering leadership, technical, and data analysis expertise. Has a management style that motivates and engages employees by leading by example and creating positive interpersonal relationships - Received annual performance rating of “Exceeded Expectations” in 2011, 2012, & 2013 and a top rated specialist since 2007- Promoted to Systems Specialist I in 2014- Led business critical projects that ultimately streamlined numerous support initiatives as a Systems Specialist- Provided performance evaluations, coaching, and leadership for numerous contractors as Interim Service Desk Manager

Listed skills include Leadership, Os X, Information Technology, Help Desk Support, and 39 others.

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  Senior Specialist - Global Service Transition

  Genentech

  May 2016 - Present - San Francisco Bay Area

  - Ensure service transition is planned and executed on schedule, budget and with high quality.Create OCM Plans and OCM Risk assessments to identify, analyze and prepare risk mitigation tactics- Support the design, development, delivery and management of communications.Provide input, document requirements and collaborate with multiple groups on the design and delivery of training to various target groups.- Create, utilize and further improve aligned Service Transition processes to ensure the smooth transfer of new or changed services into the production environment with the primary aim to avoid service disruption and maximize end-user value.- Plan and oversee the transfer of information necessary for support-, operations and user groups to drive faster adoptions of solutions deployed to end users. This includes operational readiness, testing and support documentation.- Coordinate and support project roll-outs on a global and regional level.