As the GM I was Head of Operations in solar sales, my day-to-day responsibilities included developing and implementing strategies to drive business growth and profitability. I was responsible for designing solar solutions using Aurora software and managing the permitting, interconnection, and green tag process in both de-regulated and co-op utility zones. I also worked closely with the sales team to ensure that we were meeting our customer acquisition and profitability objectives. This involved analyzing the opportunity pipeline, developing territory strategies, and conducting daily sales calls to promote best practices. In addition, I recruited and mentored sales representatives, providing support with prospecting, qualifying, quoting, and closing sales. I also played a key role in influencing team and company culture, leading by example and promoting a culture of excellence.Together with my team, we accomplished the roll-out and integration of smart technologies that enabled rapid expansion, training, and sales facilitation, ultimately expanding market penetration for our clients.

As the Regional Manager at Sunrun, I led a regional team to qualify and generate solar sales opportunities within retail environments. I was responsible for hiring, training, prospect development, and driving sales success in the solar industry. Managing the relationships of our retail partners, I drove operational wins and managed customer experience. Operationally, I managed technology issues for the sales team and other company assets designed for fulfilling the role. I managed team member schedules across 10 stores daily, internal social network communication, and customer expectations throughout the sales and installation process. I addressed escalation, mitigated breakdowns within the region, and built culture by leading daily huddles and ride-a-longs and rolling out weekly incentive programs to drive top performance.

I was responsible for leading the day-to-day operations of the proximity marketing team including 1 manager and 6 supervisors across the Dallas Fort Worth market. This included providing overall departmental direction, generating canvassing scripts, leadership coaching and development, and driving metrics to meet quotas and expand regional market share. Working closely with internal recruiting, I refined targeted recruiting efforts to grow and backfill six teams while driving down attrition. Oversaw the hiring, onboarding, and training of all new canvassers; additionally, I facilitated van ride-a-longs to ensure protocol adherence. I oversaw fleet management and the turf permitting process. Additionally, I led departmental restructuring efforts that focused on the company's core values and mission, with a particular emphasis on driving KPIs and improving performance.

Develop an outside B2B team that is self-sufficient in planning and conducting a Sales & Marketing campaign while also developing and maintaining an Opportunity Pipeline of solutions-based sales that match acquisition and profitability objectives in the deregulated utilities industry. Expand team success through coaching, mentoring, pipeline analysis, territory strategy and daily sales calls to promote best practice integration. Recruiting and assisted reps with prospecting, qualifying, quoting and closing sales. Influence team and company culture leading by example. Together we accomplished the roll out and integration of smart technologies that enabled rapid expansion, training to sales facilitation cohesion expanding market penetration for our client.Retail Power Group (RPG) is an outsourced sales and marketing firm that delivers results for Fortune 500 companies across the United States.

As a Strategic Business Development Manager, I managed the day-to-day operations of a multi-regional sales operation, including hiring, training, and accountability for field sales teams and inbound/outbound marketing and sales teams. In my role, I was responsible for managing and driving KPIs, developing and refining benchmark strengths, and creating a team culture through monthly incentive programs for two direct market teams and up to 25 call center outbound reps.My responsibilities also included driving inside outbound lead generation operations, managing direct dialer campaigns that focused on targeted regions within Southern California and Arizona. Additionally, I led a team of 35 solar sales consultants and five managers, driving the team's success through daily sales huddles and weekly calibration training.I worked closely with internal operations to rectify breakdowns in installations and daily managed finance partner relationships and sales consultant protocols. This included customer credit verification calls, financing documentation upload protocols, and in-home execution of installation agreements.

Market penetration strategist. Managing and developing inside marketing and inside sales departments to qualify eligible homeowners, deliver remote energy assessments and propose utility Home Savings Programs in alignment to meet the state of CA clean energy mandate. Put structures for team expansion in place. Create, develop and roll out policy and procedures for outbound and inbound call center operations, working with and developing supervisors, managers and directors. Source, hire, train and manage teams, oversee and provide active day-to-day coaching, work with partners to improve call center/CRM technology. Manage quality control through routine operations and systems audits. Budgeting and analyze performance report data to meet and improve quality and CSSR overall performance to goal through executions of weekly action plans. Develop and Manage a team of account executives to drive and expand channel. Partner and vendor relationship management. Greenspire is a national residential savings program specialist, based in Southern California. Greenspire works directly with the local utilities, communications, and lending companies facilitating multiple home savings programs. Greenspire offers a wide variety of options that never come out of pocket and are typically incentive driven.

Managed operations of outsourced internal and remote acquisition sales teams focused on NRG Energy's products including Reliant Energy, Cirro and Green Mountain Energy campaigns. Directly managed 6 managers, 1 group trainer and up to 150 inbound customer service sales reps (CSSRs), creatively producing out-of-the-box solutions to streamline processes and achieve company goals. Regularly evaluate, provide feedback and managed daily and weekly performance, client campaign implementation, campaign modification, business process adherence and goal improvement strategies. Analyzed performance report data to meet and improve quality and CSSR overall performance to goal through executions of weekly action plans. Collaborated with the home office Quality and Workforce management directors to ensure Service Level Agreements are met and drive KPI’s. Team building through mentoring, performance updates, creation and roll out of sales contest, and managed staff development to increase bench strength and enable company growth. Managed vendor relationships through face to face and teleconference meetings. Competencies:Distribution Operations ManagementFulfillment Operations ManagementStaff Development and MentoringBudget Development and Fiscal ManagementVendor ManagementOperations/IT IntegrationProcess EnhancementWorkflow DesignConsultative Sales & Business DevelopmentTelecommunications Program and Campaign ManagementStaff Training in systems, process and procedure

Sales and Marketing, new business development, customer retention and account management. Expanded product offering.

In my previous role as a Technology Services Sales Manager, I have gained over 5 years of related experience in SaaS, enterprise B2B customer-facing positions, and have a proven sales record. I am tech-savvy and possess good analytical skills, with a deep understanding of businesses and digital trends. My customer-oriented approach and excellent communication skills enable me to establish and maintain strong relationships with clients. I have excellent presentation skills and am experienced in customer-facing roles, including via telephone, web, and face-to-face meetings. My understanding of e-commerce business needs, as well as my experience in working with multiple stakeholders such as product, procurement, and legal teams, allows me to think and act independently and achieve excellent results. My curiosity and resourcefulness have enabled me to understand my brands' internal processes, which I leverage to drive customer satisfaction and revenue growth. Led, managed, and trained a national team of 50+ B2B, Government and education software, hardware, and IT services sales executives in the US and Canada while integrating and deploying new service offerings, increasing market share by 20%, and responsible for $30 million in personal IT services sales.

As a resourceful manager, I led a team of 14 full-time business services sales representatives spread across three store locations. My responsibilities included coaching the team in new business prospecting and acquisition, managing the sale and delivery of products and services, and enhancing the customer experience through utilization of cross-functional support teams. I ensured that weekly/monthly sales goals were met through reporting and scorecards. Additionally, I managed customer escalations and resolved product procurement issues. I also created programs that generated sales growth and promoted customer retention through vendor partnership training.I was a regional leader who hired, trained, and coached in-store B2B sales executives. I conducted group and one-on-one coaching sessions to ensure door-to-door prospecting and proposal generation were successful, resulting in more closed deals. Furthermore, my team led the nation in technology services sales, which boosted regional revenue by 75% and increased customer acquisition and retention by 40%. We also launched the nation's first dispatch provider network and created a new way of doing business related to onsite solutions delivery.

Managed Services solution program management for a nationwide sales force of more than 1100 sales reps including program sales growth, administration, marketing and B2B delivery management. Produced contracts and SOWs for new business and program renewals. Oversee and managed the set up of technical service appointments, call dispatch, responded to and resolved customer escalations and managed monthly end user usage reports.