Paul Lamphere work email
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Paul Lamphere personal email
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With a focus on strategic leadership and business strategy, my tenure at Guns.com has been marked by driving operational excellence and profitability. Our team has excelled in delivering world-class customer service, enhancing customer loyalty, and streamlining processes to boost efficiency and productivity. At the helm of contact center and warehouse operations, we've seen substantial improvements in customer satisfaction and operational metrics.Leveraging skills in strategic planning and written communication, I've built and managed teams that thrive on challenges and deliver results. The transformation I've driven, from elevating customer service to optimizing call center performance, underscores my commitment to business development and process improvement. Our success is a testament to a collaborative approach to leadership and a relentless pursuit of excellence.
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Contact Center DirectorGuns.ComMinneapolis, Mn, Us -
Senior Director Of OperationsGuns.Com Apr 2023 - PresentBurnsville, Mn, Us
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Contact Center DirectorGuns.Com Apr 2022 - Apr 2023Burnsville, Mn, Us
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Loss Prevention ManagerAmazon May 2021 - Apr 2022Seattle, Wa, Us -
Operations ManagerAmazon Oct 2019 - May 2021Seattle, Wa, Us
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Operations ManagerBerlin Packaging Sep 2015 - Oct 2019Chicago, Il, Us -
Executive Team Leader, Asset ProtectionTarget May 2014 - Sep 2015Ensured the safety and security of all Target team members through building a safe and secure culture, adhering to established best practices. Reduced shortage through effective internal and external theft investigations, utilization of state of the art video and security systems, and driving a shortage prevention culture throughout the store.
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Executive Team Leader – Guest ExperienceTarget Oct 2012 - May 2014Relocated to California to drive profitable operations for $63M retail location by spearheading world-class merchandising, exceptional guest services, and loyalty products, such as Target Redcard. Provide oversight and direction to management staff of 8 team leaders with ~60 team members reporting to them. * Recognized as only Target Starbucks among eight in district to maintain 80%+ “amazed” guest service score for six consecutive months.* Doubled store Target Redcard conversion rate.
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Senior Specialist – Business SystemsTarget May 2012 - Nov 2012Senior Specialist – Business SystemsSelected to coordinate cross-functional project teams for business systems projects. Leveraged best practices and lessons learned to develop process change recommendations, solutions, and contingency plans. * Ensured security of crucial business data for business intelligence purposes. * Made iPhone and Android Target app more user friendly. * Influenced implementation of new guest payment devices in 1,700+ Target stores.
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Senior Team Development Leader – Target.Com Guest ServicesTarget Feb 2011 - May 2012Led team of 16 second-level guest service agents to deliver world-class customer service experience in new contact center. * Played instrumental role in successful launch of new Target.com helping to build 120-agent Minneapolis Target.com Guest Service Team. * Cut average handle time by 25%+ while maintaining more than 80% internal quality monitoring score.
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Senior Team Development Leader – Redcard Guest ServicesTarget Nov 2010 - Feb 2011Hand-picked to manage team of 16 specialists and ensure all KPIs were met or exceeded during period of transition. KPIs included retention rate, average handle time, after call time, hold time, and quality call listening scores.* Generated 5% increase in Redcard retention rate in first two months.
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Senior Team Development Leader – CollectionsTarget Mar 2008 - Nov 2010Promoted from Multichannel Specialist to drive collections, prevent aging accounts, and formulate workable solutions that met both client and Target business needs. Trained, developed, managed, and motivated team of up to 22 Target Credit Advisors. * Generated 20% increase in collections, while maintaining highest guest satisfaction survey score among all seven contact centers.* Catapulted team ranking from 17/21 to #1 ranked team.
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Multi-Channel Specialist, Guest RelationsTarget Sep 2007 - Mar 2008Provided world class customer service through phone, letter, and email customer contacts.
Paul Lamphere Education Details
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Minnesota State University, MankatoHealth And Physical Education/Fitness
Frequently Asked Questions about Paul Lamphere
What company does Paul Lamphere work for?
Paul Lamphere works for Guns.com
What is Paul Lamphere's role at the current company?
Paul Lamphere's current role is Contact Center Director.
What is Paul Lamphere's email address?
Paul Lamphere's email address is pl****@****ail.com
What schools did Paul Lamphere attend?
Paul Lamphere attended Minnesota State University, Mankato.
Who are Paul Lamphere's colleagues?
Paul Lamphere's colleagues are Ziyami Mouataz, Nathaniel Brandenburg, Jeff Tesch, Brandon Wilson, Casey Lee, Ben Philippi, Bridget Bagdon.
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