As an Engineer at MDI, I focus on improving Industrial Automation processes for a Civilian Defence Contractor. My role involves designing and developing user interfaces (UIs) and backend systems to optimize and streamline automation workflows. I am also responsible for Software and Data Flow Design, where I work closely with clients to gather requirements and ensure that our solutions can adapt to changes as needed.

As an IT Technician at the University of Toledo and the University of Toledo Medical Center, I provided high-level customer service, addressing issues like password resets and computer glitches. I offered guidance on portal functionality and software use, collaborating with IT colleagues to ensure campus-wide hardware and software integrity. My expertise extended to a diverse range of devices across the university environment.

As a Resident Advisor at the University of Toledo, I coordinated with The Office of Residence Life and collaborated with other Resident Assistants to guide 100+ residents towards success. I conducted regular meetings, created bulletin boards to convey information to residents, and assisted residents with any questions they had. This experience significantly improved my communication, teamwork, and leadership skills.I also helped coordinate move-ins for 600 residents.

As an IT Technician at the University of Toledo and the University of Toledo Medical Center, I provided high-level customer service, addressing issues like password resets and computer glitches. I offered guidance on portal functionality and software use, collaborating with IT colleagues to ensure campus-wide hardware and software integrity. My expertise extended to a diverse range of devices across the university environment.

• Reduced runtime by 200% for 15+ processes by iteratively optimizing SQL queries to ensure data accuracy.• Designed 10+ Tableau wireframes, streamlining data visualization and readability, reducing development time by 20%.• Enhanced Tableau dashboards with valuable feedback while shadowing senior team members during development.• Initiated a Python automation project with the potential to boost data accuracy and efficiency by an estimated 30%.• Analyzed data, rectified defects, and improved decision-making through effective presentation and communication skill.• Gained a profound understanding of the user base, products, and business model, enhancing data analysis accuracy.

• Enhanced VueJS portal accessibility for 100,000+ clients by resolving 20+ ADA compliance tickets.• Developed and executed comprehensive unit tests, enhancing code reliability, and reducing post-release defects by 5%.• Participated in Agile development, contributing to sprint planning, daily stand-ups, and retrospectives.• Collaborated with cross-functional teams to gather requirements and gain insights into business processes.• Assisted project manager in devising hybrid work policy, and presented findings to CTO after 3-month research.

• Built a user-friendly .NET desktop application using WinUI, automating data collection and boosting efficiency by 85%.• Enhanced ticketing system efficiency by 45% by debugging 2 Flask-based Web APIs, reducing improperly flagged tickets.• Successfully upgraded 5+ existing Filemaker applications, enhancing data management and accessibility.• Partnered with users to gather feedback, integrating it into updates, leading to a 20% rise in user satisfaction.• Identified process optimization opportunities, resulting in a 15% reduction in IT issues.