Lamya Amassi Email and Phone Number
Lamya Amassi personal email
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In my 19 years of experience as a results-driven customer service manager I have acquired tremendous knowledge to successfully fulfill a customer service job opportunity position. I have enclosed my resume that clearly outlines my professional history.Some key points that you may find relevant to this opportunity include:• Proven ability to efficiently manage a large customer base & a perform a high volume of new implementations to our customer service strategies• Experienced in designing the overall customer service strategy to integrate effectively with our organizational objectives• Proven track record in engaging & motivating a high performance service team of 10 employees• Strong operational skills that drive organizational efficiencies & result in improved customer retention & renewal rates• Demonstrated excellence in analytical thinking & problem-solving to improve processes & provide a durable competitive advantage• Outstanding communication skills, the capacity to negotiate & influence positive outcomes & the sensitivity to work cross-functionally with individuals at all levels
Big Fix Maintenance
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Business OwnerBig Fix Maintenance Nov 2022 - PresentDubai, United Arab Emirates -
General ManagerBig Fix Maintenance Oct 2020 - Nov 2022Dubai, United Arab Emirates -
Operations & Customer Services ManagerOn The Go Spa Oct 2015 - Nov 2017Business Bay⦁ Recruit, train, oversee staff & staff supervision ⦁ Create schedules & monthly staff performance reviews⦁ Improve customer service experience, create engaged customers & facilitate organic growth⦁ Setting clear management strategies & policies⦁ Maintain inventory stock⦁ Ensure the day to day business is running smoothly & efficiently⦁ Take ownership of customers issues & following problems through to resolution⦁ Develop marketing & promotional strategies, as well… Show more ⦁ Recruit, train, oversee staff & staff supervision ⦁ Create schedules & monthly staff performance reviews⦁ Improve customer service experience, create engaged customers & facilitate organic growth⦁ Setting clear management strategies & policies⦁ Maintain inventory stock⦁ Ensure the day to day business is running smoothly & efficiently⦁ Take ownership of customers issues & following problems through to resolution⦁ Develop marketing & promotional strategies, as well as advertising campaigns online & offline⦁ Ensure the business remained profitable & achieved sales targets & goals⦁ Manage Operations Budget Show less
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Business Development Manager & Office ManagerAl Ruwad May 2013 - Sep 2015Dubai Uae⦁ Manage the portfolio of existing accounts & pitched for new business opportunities⦁ Prepare presentations & produced monthly sales reports ⦁ Attend group meetings & trade exhibitions & conferences⦁ Maintain the company’s contact database up-to-date ⦁ Provide feedback of potential customers & members to the management in order to enhance our service functioning & delivery ⦁ Coordinate with sales team in developing actions to increase customer satisfaction ⦁ Develop &… Show more ⦁ Manage the portfolio of existing accounts & pitched for new business opportunities⦁ Prepare presentations & produced monthly sales reports ⦁ Attend group meetings & trade exhibitions & conferences⦁ Maintain the company’s contact database up-to-date ⦁ Provide feedback of potential customers & members to the management in order to enhance our service functioning & delivery ⦁ Coordinate with sales team in developing actions to increase customer satisfaction ⦁ Develop & plan new marketing & sales strategies⦁ Plan, supervise & coordinate daily activities Show less -
Senior Distribution ExecutiveMiddle East Broadcasting Corp Sep 2010 - Apr 2013United Arab Emirates⦁ Handle distribution-contracts (commercial & residential), while liaising with the organization’s Legal department ⦁ Lead VOD (video on demand) project & handle its offering to business clients ⦁ Manage all overseas clients & book their ad campaigns on MBC-USA based on the grids ⦁ Attend client meetings & build relationships with existing clients ⦁ Manage a portfolio of accounts & provide them with content catalogues ⦁ Follow up on subscriptions & sales reports… Show more ⦁ Handle distribution-contracts (commercial & residential), while liaising with the organization’s Legal department ⦁ Lead VOD (video on demand) project & handle its offering to business clients ⦁ Manage all overseas clients & book their ad campaigns on MBC-USA based on the grids ⦁ Attend client meetings & build relationships with existing clients ⦁ Manage a portfolio of accounts & provide them with content catalogues ⦁ Follow up on subscriptions & sales reports ⦁ Complete administrative work as required ⦁ Control incentives & paid spots on each campaign & issue monthly invoices along with the screening certificates Show less -
Client Booking Unit Officer (Cbu Officer)Al Wataniya Group For Advertising (Al Jazeera Tv) Jan 2009 - Aug 2010Dubai Uae⦁ Responsible for all bookings & advertisements on Al Jazeerah News, Sport & Documentary ⦁ Manage booking orders via (Dolphin system) ⦁ Control discount matrix for management ⦁ Revise & approve booking orders ⦁ Monitor & coordinate campaigns on a daily basis with station, rotation, & spot allocation ⦁ Handle the invoicing process with the finance department, & keeping them updated with the campaigns’ status -
Media BuyerMindshare Oct 2005 - Jul 2008Dubai, United Arab Emirates And South Africa⦁ Handle media campaigns across TV, digital, print, radio, cinema & outdoor ,offline & online⦁ Follow-up with media & suppliers & negotiate rates whenever relevant ⦁ Book & monitor campaigns ⦁ Issue invoices to clients ⦁ Work on a mix of local & regional/international clients: GSK, Estee Lauder, Coca-Cola, DIFF, KOJ, Limitless, Motorola (S.A.) McCain Foods Limited (S.A.) -
Group Brand Management AdministrativeEnoc Jun 2003 - Nov 2004United Arab Emirates⦁ Work closely with the Brand Manager to provide administrative support ⦁ Maintain office systems, including data management ⦁ Produce documents, briefing papers & reports ⦁ Organize & attend meetings ⦁ Perform several inventory audits ⦁ Coordinate the process of preparing & distributing Branded-giveaways ⦁ Follow all budgeting, billing & any other financial issues related to the Branded-giveaways⦁ Represent ENOC during exhibitions/events by promoting its products &… Show more ⦁ Work closely with the Brand Manager to provide administrative support ⦁ Maintain office systems, including data management ⦁ Produce documents, briefing papers & reports ⦁ Organize & attend meetings ⦁ Perform several inventory audits ⦁ Coordinate the process of preparing & distributing Branded-giveaways ⦁ Follow all budgeting, billing & any other financial issues related to the Branded-giveaways⦁ Represent ENOC during exhibitions/events by promoting its products & services Show less -
Ground StaffEmirates Oct 1998 - Sep 2002⦁ Handle VIP & CIP passengers ⦁ Customer servicing & attend customers’ complaints ⦁ Sell City Stop Service ( visa+ Hotel stay) for transit passengers ⦁ Ensure work-related information accuracy by updating DNATA/Emirates Airlines databases ⦁ Manage VIP/First Class Lounge ⦁ Handle airline tickets & DNATA bookings as well as payments ⦁ Check-in passengers & luggage
Lamya Amassi Skills
Lamya Amassi Education Details
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Dubai Aviation CollegeAviation/Airway Management And Operations -
Ajman University Of Science & TechnologyBsc In Translation Arabic / English
Frequently Asked Questions about Lamya Amassi
What company does Lamya Amassi work for?
Lamya Amassi works for Big Fix Maintenance
What is Lamya Amassi's role at the current company?
Lamya Amassi's current role is Experienced individual with 19+ years in customer service role seeking a Customer Service Supervisor/Manager position.
What is Lamya Amassi's email address?
Lamya Amassi's email address is ga****@****ail.com
What schools did Lamya Amassi attend?
Lamya Amassi attended Dubai Aviation College, Ajman University Of Science & Technology.
What are some of Lamya Amassi's interests?
Lamya Amassi has interest in Gym And Travelling.
What skills is Lamya Amassi known for?
Lamya Amassi has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Photoshop, Html, Marketing Strategy, Advertising.
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