Lamya Amassi

Lamya Amassi Email and Phone Number

Experienced individual with 19+ years in customer service role seeking a Customer Service Supervisor/Manager position @ Big Fix Maintenance
Lamya Amassi's Location
Dubai, Dubai, United Arab Emirates, United Arab Emirates
Lamya Amassi's Contact Details

Lamya Amassi personal email

About Lamya Amassi

In my 19 years of experience as a results-driven customer service manager I have acquired tremendous knowledge to successfully fulfill a customer service job opportunity position. I have enclosed my resume that clearly outlines my professional history.Some key points that you may find relevant to this opportunity include:• Proven ability to efficiently manage a large customer base & a perform a high volume of new implementations to our customer service strategies• Experienced in designing the overall customer service strategy to integrate effectively with our organizational objectives• Proven track record in engaging & motivating a high performance service team of 10 employees• Strong operational skills that drive organizational efficiencies & result in improved customer retention & renewal rates• Demonstrated excellence in analytical thinking & problem-solving to improve processes & provide a durable competitive advantage• Outstanding communication skills, the capacity to negotiate & influence positive outcomes & the sensitivity to work cross-functionally with individuals at all levels

Lamya Amassi's Current Company Details
Big Fix Maintenance

Big Fix Maintenance

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Experienced individual with 19+ years in customer service role seeking a Customer Service Supervisor/Manager position
Lamya Amassi Work Experience Details
  • Big Fix Maintenance
    Business Owner
    Big Fix Maintenance Nov 2022 - Present
    Dubai, United Arab Emirates
  • Big Fix Maintenance
    General Manager
    Big Fix Maintenance Oct 2020 - Nov 2022
    Dubai, United Arab Emirates
  • On The Go Spa
    Operations & Customer Services Manager
    On The Go Spa Oct 2015 - Nov 2017
    Business Bay
    ⦁ Recruit, train, oversee staff & staff supervision ⦁ Create schedules & monthly staff performance reviews⦁ Improve customer service experience, create engaged customers & facilitate organic growth⦁ Setting clear management strategies & policies⦁ Maintain inventory stock⦁ Ensure the day to day business is running smoothly & efficiently⦁ Take ownership of customers issues & following problems through to resolution⦁ Develop marketing & promotional strategies, as well… Show more ⦁ Recruit, train, oversee staff & staff supervision ⦁ Create schedules & monthly staff performance reviews⦁ Improve customer service experience, create engaged customers & facilitate organic growth⦁ Setting clear management strategies & policies⦁ Maintain inventory stock⦁ Ensure the day to day business is running smoothly & efficiently⦁ Take ownership of customers issues & following problems through to resolution⦁ Develop marketing & promotional strategies, as well as advertising campaigns online & offline⦁ Ensure the business remained profitable & achieved sales targets & goals⦁ Manage Operations Budget Show less
  • Al Ruwad
    Business Development Manager & Office Manager
    Al Ruwad May 2013 - Sep 2015
    Dubai Uae
    ⦁ Manage the portfolio of existing accounts & pitched for new business opportunities⦁ Prepare presentations & produced monthly sales reports ⦁ Attend group meetings & trade exhibitions & conferences⦁ Maintain the company’s contact database up-to-date ⦁ Provide feedback of potential customers & members to the management in order to enhance our service functioning & delivery ⦁ Coordinate with sales team in developing actions to increase customer satisfaction ⦁ Develop &… Show more ⦁ Manage the portfolio of existing accounts & pitched for new business opportunities⦁ Prepare presentations & produced monthly sales reports ⦁ Attend group meetings & trade exhibitions & conferences⦁ Maintain the company’s contact database up-to-date ⦁ Provide feedback of potential customers & members to the management in order to enhance our service functioning & delivery ⦁ Coordinate with sales team in developing actions to increase customer satisfaction ⦁ Develop & plan new marketing & sales strategies⦁ Plan, supervise & coordinate daily activities Show less
  • Middle East Broadcasting Corp
    Senior Distribution Executive
    Middle East Broadcasting Corp Sep 2010 - Apr 2013
    United Arab Emirates
    ⦁ Handle distribution-contracts (commercial & residential), while liaising with the organization’s Legal department ⦁ Lead VOD (video on demand) project & handle its offering to business clients ⦁ Manage all overseas clients & book their ad campaigns on MBC-USA based on the grids ⦁ Attend client meetings & build relationships with existing clients ⦁ Manage a portfolio of accounts & provide them with content catalogues ⦁ Follow up on subscriptions & sales reports… Show more ⦁ Handle distribution-contracts (commercial & residential), while liaising with the organization’s Legal department ⦁ Lead VOD (video on demand) project & handle its offering to business clients ⦁ Manage all overseas clients & book their ad campaigns on MBC-USA based on the grids ⦁ Attend client meetings & build relationships with existing clients ⦁ Manage a portfolio of accounts & provide them with content catalogues ⦁ Follow up on subscriptions & sales reports ⦁ Complete administrative work as required ⦁ Control incentives & paid spots on each campaign & issue monthly invoices along with the screening certificates Show less
  • Al Wataniya Group For Advertising (Al Jazeera Tv)
    Client Booking Unit Officer (Cbu Officer)
    Al Wataniya Group For Advertising (Al Jazeera Tv) Jan 2009 - Aug 2010
    Dubai Uae
    ⦁ Responsible for all bookings & advertisements on Al Jazeerah News, Sport & Documentary ⦁ Manage booking orders via (Dolphin system) ⦁ Control discount matrix for management ⦁ Revise & approve booking orders ⦁ Monitor & coordinate campaigns on a daily basis with station, rotation, & spot allocation ⦁ Handle the invoicing process with the finance department, & keeping them updated with the campaigns’ status
  • Mindshare
    Media Buyer
    Mindshare Oct 2005 - Jul 2008
    Dubai, United Arab Emirates And South Africa
    ⦁ Handle media campaigns across TV, digital, print, radio, cinema & outdoor ,offline & online⦁ Follow-up with media & suppliers & negotiate rates whenever relevant ⦁ Book & monitor campaigns ⦁ Issue invoices to clients ⦁ Work on a mix of local & regional/international clients: GSK, Estee Lauder, Coca-Cola, DIFF, KOJ, Limitless, Motorola (S.A.) McCain Foods Limited (S.A.)
  • Enoc
    Group Brand Management Administrative
    Enoc Jun 2003 - Nov 2004
    United Arab Emirates
    ⦁ Work closely with the Brand Manager to provide administrative support ⦁ Maintain office systems, including data management ⦁ Produce documents, briefing papers & reports ⦁ Organize & attend meetings ⦁ Perform several inventory audits ⦁ Coordinate the process of preparing & distributing Branded-giveaways ⦁ Follow all budgeting, billing & any other financial issues related to the Branded-giveaways⦁ Represent ENOC during exhibitions/events by promoting its products &… Show more ⦁ Work closely with the Brand Manager to provide administrative support ⦁ Maintain office systems, including data management ⦁ Produce documents, briefing papers & reports ⦁ Organize & attend meetings ⦁ Perform several inventory audits ⦁ Coordinate the process of preparing & distributing Branded-giveaways ⦁ Follow all budgeting, billing & any other financial issues related to the Branded-giveaways⦁ Represent ENOC during exhibitions/events by promoting its products & services Show less
  • Emirates
    Ground Staff
    Emirates Oct 1998 - Sep 2002
    ⦁ Handle VIP & CIP passengers ⦁ Customer servicing & attend customers’ complaints ⦁ Sell City Stop Service ( visa+ Hotel stay) for transit passengers ⦁ Ensure work-related information accuracy by updating DNATA/Emirates Airlines databases ⦁ Manage VIP/First Class Lounge ⦁ Handle airline tickets & DNATA bookings as well as payments ⦁ Check-in passengers & luggage

Lamya Amassi Skills

Microsoft Office Microsoft Excel Microsoft Word Customer Service English Research Windows Outlook Photoshop Html Marketing Strategy Advertising Market Research Digital Marketing Online Advertising Digital Media Marketing Communications Negotiation Management Online Marketing Social Media Marketing Strategy Marketing Business Development

Lamya Amassi Education Details

  • Dubai Aviation College
    Dubai Aviation College
    Aviation/Airway Management And Operations
  • Ajman University Of Science & Technology
    Ajman University Of Science & Technology
    Bsc In Translation Arabic / English

Frequently Asked Questions about Lamya Amassi

What company does Lamya Amassi work for?

Lamya Amassi works for Big Fix Maintenance

What is Lamya Amassi's role at the current company?

Lamya Amassi's current role is Experienced individual with 19+ years in customer service role seeking a Customer Service Supervisor/Manager position.

What is Lamya Amassi's email address?

Lamya Amassi's email address is ga****@****ail.com

What schools did Lamya Amassi attend?

Lamya Amassi attended Dubai Aviation College, Ajman University Of Science & Technology.

What are some of Lamya Amassi's interests?

Lamya Amassi has interest in Gym And Travelling.

What skills is Lamya Amassi known for?

Lamya Amassi has skills like Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Photoshop, Html, Marketing Strategy, Advertising.

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