Lan Dang Email & Phone Number

California, United States

Key participant in global supply chain system improvement/implementation projects. Evaluated as-is process and mapped to future to-be process improvements driven by new tool. Keen understanding of both the business and technology requirements in order to question requests, validate needs, and evaluate configurations and specifications. Coordinated cross-functionally to identify risks and opportunities. Participated in system development testing. Developed training documents. Led training sessions with global business users.Major Contributions: • Successful implementation of Manugistics Demand Planning software and process improvement initiative, driving more effective planning and higher customer service levels.• Created Lotus Notes library to track testing, organizing project documents and communication of supply chain team initiatives.

California, United States

In this leadership role, I spearheaded organizational projects and initiatives, and introduced strategies and KPIs, to capture process optimization across supply chain management, inventory control, and customer service for internal and external supply planning teams. I also produced and presented comprehensive weekly/monthly reporting for senior leadership on key business results. My additional key achievements include:>> Reduced international back orders from $41M to $15M (63%) in just one year by executing root cause enhancements and action tracking across cross-functional teams—and rebuilding confidence with international team leadership, customers, and distributors>> Excelled as key contributor across multiple transition projects (including Nestle organization integration, Covid supply chain expansion, and subsequent ramp-down and plant closures)>> Led root cause analysis of challenging supply areas and developed dynamic strategies for enhancement >> Designed tools and analytics to drive creation of production unit plan volumes driving financial planning/budgeting >> Delivered successful global rollout of integrated supply planning S&OP process and KPIs

New York, United States

Oversaw development of U.S. forecast. Coordinated cross-functionally to identify risks and opportunities. Participated in S&OP process. Developed training documents. Provided team leadership. Implemented new processes and tools to facilitate improvements in the area of customer service.Major Contributions: • Created new effective reporting tool and communication process to drive production and distribution of product.• Generated an increase of on-time shipments through work order maintenance, account shipping prioritization and inventory availability metrics.