Lan Lu Email & Phone Number

Toronto

-Analyzing KPI, P&L and inventory reports and setting up strategic action plan, following up with daily business report to ensure associates understand and meet their goals. -Generate annual sales increased by 10% of sales target in 2016, and being #1 in the district.-Have monthly one-on-one coaching conversation with staff, review scorecard and provide development plan to help opportunity associates, follow up with them on a weekly basis.-Observe selling behavior on the sales floor and provide feedback and coach right on the moment.-Motivating and coaching associates to deliver great customer service, handle and resolve customer complaints to maintain good customer relationship and loyalty, meeting the monthly CLI target for the past 12 months to help the store achieve gold badge store.-Through successful recruitment, training and performance management create and maintain a competitive sales driven team.- Strong ability to develop and implement business-driving events to reach store sales target goals, and ensure the flawless execution of corporate events to maintain strong performance scorecard.-Leading team co-working with merchandise associates to maintain the floor, replenish and clean the adjacent area and close new every night.

-Motivating team to perform at a higher level by setting goals and follow up. Have every cosmetics counter achieved their target for gift with purchase events in 2015.-Achieve incremental sales growth by gaining commitment from my team. -Utilize revenue and reports to monitor sales, analyze deficiencies, and respond quickly to opportunities. -Interview and recruit talent to build bench strength across departments -Leverage and coach Associates on product knowledge as a differentiating factor in the selling process.

- Achieving $35000 for the first day of Estee Lauder fall gift with purchase event, being #1 increase percentage counter in the whole nation in 2013.- Being introduced to Anna Sui in person as the top sales of 2010 in Canada.- Ensure exceptional customer service and maximization of counter revenues, monitor associate productivity levels and provide coaching and feedback -Establishing and maintaining excellent customer relations, following up on satisfaction of purchases, maintaining client files, and notifying customers of up-coming events/promotions.-Merchandising and re-stocking counter according to designated standards. -Provide ongoing training/coaching to Beauty Advisors and other sales associates to share product knowledge, promote new or related products, achieve sales targets, and increase market share.