Lan Maher Email & Phone Number

Newark, California, Us

• Maximize repairable spares turn to avoid invest additional inventory• Collaborate with peers to develop processes across service operations: Customer Service/Field Service Engineer, including RMA management, spares inventory management, depot warehouses, repair operation, & Production Operation• Point of contact for spares escalation• Review and expedite in-house/OEM repairs to ensure timely receipt of repaired inventory• Review and expedite aging defectives return• Set up target stocking level for each depot warehouses• Monitor spare parts availability/replenishment for designated depot warehouses• Manages customer backlog order ensure fulfillment on timely fashion• RMA coordinator for internal and external customer• Perform daily inventory Audit and reconcile for count accuracy• Perform quarterly report card for inventory accuracy for all depot warehouses• Create/release/issue/close Production work orders for new build

Marlborough, Ma, Us

• Develops systematic, best practice processes for reviewing and implementing stocking level changes to achieve key service level performance objectives.• Leverages expertise in data models and reporting to assist management in driving business situation analysis and decisions.• Supports Capital Equipment Operations management in leading data integrity improvement initiatives for service planning, providing management reports and implementing operational metrics as required to provide visibility of key performance indicators.• Collaborates with members of other functional teams to develop a shared understanding of operational performance drivers and key metrics.• Engages with engineering and operations functions on new product readiness reviews to determine service support requirements and validate material master data to lifecycle changes.• Holds direct accountability for managing service supply chain requirements as selected products transition from active production to end-of-life.• Assists in various service supply chain projects, including deployment of improved planning systems and implementation of documented work procedures and instructions.• Works closely with Capital Equipment Operations Material Management staff to establish both short and long term business strategies.• Integrates learning from customers, competitors, operating entities, distribution, transportation, customer service, other industries, industry groups, and professional training to continuously improve competitive position.

Poway, California, Us

• Maximize repairable spares turn to avoid/invest additional procurement (Inventory tradeoffs)• Part of core team to review and better customer service support • Part of 3PL (3rd Party Logistics) out source project • Point of contact for spares escalation support• New product introduction (NPI) Spare Planning - Work closely with engineers, commodity and transformation managers to support procurement and vendor negotiations regarding lead time• Manage various oversea repair vendors; expedite repairs, track inventory levels and production plans to ensure accurate and timely receipt of required material• Monitor backorder activities and review inventory levels service demand to determine safety stock• Review excess inventory and request write-off as necessary• Submit quarterly service spares forecast based upon domestic and international sales data• Interface with site operations and global supply chain personnel to validate field replacement unit (FRU) safety stock targets• RMA coordinator for internal and external customers• Manage product End of Support (EOS) and End of Life (EOL) demand planning• Monthly reconciliation with finance to ensure correct spare transactions• Prepare, support and track purchase requisitions (PR) throughout entire process

Houston, Texas, Us

• Generate service quotes, expedite and follow up service proposal• Maintain confidential price quotes, payroll and performance appraisals• Prepare and process monthly and quarterly Field Service progress reports • Provide and support North America regional Field Services Managers and direct all field support activities for fifty (50) engineers

Bachelor'S Degree, Business Administration, Management And Operations

Associate Of Arts And Sciences (A.A.S.), Accounting