- Conducted research and databases to identify potential target universities and cooperation opportunities, including scholarship, funding, and hosting information sessions and workshops.- Did 4 research projects (e.g., A living cost comparison of developing and developed Asian countries), contributing valuable insights to program development.- Prepared, proofread, and translated research documents, project reports, and presentations to inform funding decisions.- Actively promoting cultural exchange and enhancing the program's visibility. Ran media activities for 3 programs, with around 200 reactions for each media post.- Managed and maintained the database of 250+ universities and research institutions, ensuring regular updates and improvements.- Co-hosted or assisted in organizing over 10 outreaches and events with over 40 participants.- Volunteered in the U.S. Embassy’s community events (e.g., the 2023 U.S.-Vietnam Friendship Festival).Recognition and Gains - Sharpened strong administrative, time management, and analytical skills through managing multiple projects and databases simultaneously, ensuring accuracy and adherence to deadlines and budgets.- - Strengthened communication and coordination skills while working in a cross-cultural and cross-functional team environment.

- Provided an exceptional level of customer service (e.g., handled 90% of first-level requests, complaints, and feedback).- Streamlined the registration process for both new and existing customers. Boosted customer engagement by over 15% through personalized consultations. - Managed databases of over 200 students with accurate and prompt reports. Ensured compliance with data privacy regulations.- Transformed raw data of 30+ new students per month into a data management system, providing information for all teams to improve customer service quality.- Resolved parents' feedback or complaints by providing administrative support to various departments (mostly the teaching team), ensuring clear communication and timely task completion.Recognition and Gains: - Commended by clients for delivering positive and helpful customer service.- Conducted a data-driven approach to customer service, leading to improved customer satisfaction.- Enhanced communication, cooperation, consulting, and problem-solving skills through daily interaction with a diverse clientele.

- In-class teaching support: Collaborated with teachers and other colleagues to supervise and give guidance to young learners during class time and break time in order to perform the British Council's Child Protection Policy and Special Educational Needs Policy (if needed).- Administration: Streamlined administrative tasks (attendance, progress reports) and championed student engagement through engaging library activities.- Supervision: Ensured safety for learners at the premises.Recognition and Gains: - Developed teamwork, leadership, and time management skills by serving as a teaching assistant. Awarded the “Perseverance” award for consistently positive feedback for exceptional assistance in all terms.