Lana Almamlouk Email & Phone Number

United Kingdom

Marbella, Andalusia, Spain

London, England, United Kingdom

• Infosys Consulting is a global management consulting firm, helping some of the world’s most recognisable brands transform and innovate
• My role varies based on the project at-hands. I have been involved in the following areas: Project Management Office, Product Management and Change Management
• Contribute to change management initiatives through planning, assessment, diagnosis, design, and implementation at a department/office level
• Assist in the identification of risks and anticipated points of resistance, participating in the development of solutions to mitigate or address concerns
• Focus on Project Team recruitment, organisation and management until the end of a given project
• Work collaboratively as part of a team, coordinating efforts with other consultants and unit/departmental leaders

London, England, United Kingdom

• Cision is a global leader in PR, marketing, social media management technology and intelligence. It helps brands and organisations to identify, connect and engage with customers and stakeholders to drive business targets
• Accountable for the overall health and success of a portfolio of customers
• Responsible for solving sophisticated and complex business problems by applying logic to large client projects and developing creative approaches to solve those tough client problems leveraging the entire breadth of.
• Drove Customer Success best practices around periodic Business Reviews, Customer Success Planning, adoption strategies, governance, and advocacy

London, England, United Kingdom

• Gartner is the world's leading research and advisory company, providing senior leaders from Fortune 500 companies with objective insights and actionable solutions to transform their operations. This distinctive.
• Clients' strategic partner, helped them gain a competitive advantage in a rapidly evolving business and technology landscape
• Built roadmaps and engagement plans to help clients succeed with their key initiatives
• Managed and maintained relationships with clients
• Made sure clients receive value from their Gartner services by aligning them with the right research, tools and experts according to their priorities, goals and potential challenges
• Developed extensive knowledge of the client's business and industry to drive usage and value- added transactions

London, United Kingdom

• Conducted interactive training sessions with new clients to drive early engagement and re-enforce the value of our services
• Worked on internal projects to improve the Service Delivery Process and retention rates ofcustomers
• Launched Change Management Plan focused on driving analyst inquiry resulting in 8%increase in first 30 days of contract
• Presented Gartner research methodologies and insights at Gartner IT Symposium/XpoTM 2019in Barcelona
• Mentored and coached new team members and help them to achieve success

Stockholm, Sweden

• Facilitated private and corporate customers' day-to-day inquiries and requests on bankingproducts and services
• Reviewed startups and mid-sized enterprises’ requests for bank funding by analysing theirbusiness plans, the likely success of their businesses, the people behind it and their experience
• Aided customers in opening, managing and optimizing their bank accounts and other products
• Reviewed and responded to clients changing needs and financial circumstances
• Contacted clients with news of new financial products or changes to legislation that may affecttheir savings and investments
• Kept up to date with financial products and legislation

Stockholm, Sweden

• Account lead on 3 leading Swedish brands - advised them on how to redefine and build their talent acquisition strategy
• Helped brands to reach passive audiences and spark conversations about their products and services by utilising my platforms as a social media influencer

Stockholm, Sweden

Interviewed people face-to-face to analyse their knowledge regarding telecommunications companies in Sweden

Stockholm, Sweden

Worked as an administrator at a temporary accommodation for youth refugees

Stockholm, Sweden

Worked with children between 3-6 years old

Stockholm, Sweden

Promoted environmentally-friendly sources of power and energy

Msc International Business Management, Distinction

The programme enhanced my international career prospects by gaining a critical understanding and appreciation of international business.

Level 7 Diploma In Strategic Management And Leadership‎

Bachelor Of Science In Business Administration And Economics

The programme introduced the four main areas of business administration: accounting, finance, marketing, and management, giving a.

Erasmus+, Exchange Semester

Educational exchange programme provided global and cross-cultural awareness and experience which are essential skills in today’s global.