Managed two cafees with more than 50 employees, have been respobsible for the day-to-day running of the business.• Identify, develope and direct the implementation of business strategy. • Cultivate the companies reputation in the market & with customers & suppliers. • Involved in planning & organising the organisation's activities to achieve targets. • Responsible for the Profit & Loss responsibility for the business.• Responsible for the recruitment and separation processes.• Develop and control job descriptions.• In charge of leading, motivating and developing the staff.• Hold staff meetings.• Manage multi-disciplined teams and resolve any conflicting priorities. • Develop business plans and prepare comprehensive business reports.• Improve margins and maintain a high quality service to clients.• Keep control of business expenditure, ensure it's within agreed budgets. • Promote company in social networks (instagram, facebook, ect.)• Organize and run events (weddings, banquets, presentations ect.)• Recognized for cultivating long term, stable staff with team-player philosophies; credited with increasing revenues 168% over three years by increasing customer base and average check.• Extensive profit / loss experience in standardization of portions and implementation of labor cost controls, documented end-of-month, daily and weekly transactions.• Orchestrate recipe/menu development based on guest trends/preferences and seasonal considerations; sources - vendors and negotiates inventory costs.• Wrote a 30-page employee manual for all the staff; implemented systems for staffing, scheduling, inventory, and training.

Managed staff of 36 employees, ensured efficient customer service.• Manage the budget, administer payroll, and make sure operations remain within budget.• Establish and enforce standards and regulations for personnel, administration, entertainment, and food.• Hire, train, and supervise managers and staff.• Develop operational, marketing, and business plans in conjunction with owners or board of directors.• Estimate food and supply needs, oversee the placement of orders.• Act as a negotiator in the event of any dispute.• Assist in promotion and sales.• Coordinate details of events to include: conferences, weddings, birthdays, anniversaries, trade shows, sales meetings, business meetings ect.• Promote company in social networks (instagram, facebook, ect.)

Worked in a fast paced environment, gave full administrative and secretarial support to a CEO. Involved in staff training, recruitment, benefits, management of data.• Provide general secretarial / administration support to senior managers & CEO • Organize external / internal meetings attending them and taking minutes. • Liaise with other staff regulatory authorities.• Responsible for answering & screening telephone calls & face to face enquiries. • Make appointments and arranging travel and accommodation.• Raise purchase orders, expense claims and arranging invoices.• Maintain and enhancing the working environment of the department.• Carry out routine administrative duties like photocopying and filing etc. • Write reporting and briefing papers and making presentations.• Deal with incoming emails, faxes and post.• Produce board meeting papers, agendas, and facilities for meetings.• Promote a professional image of the company throught the web-site and internal newspaper.• Responsible for stationery acquisition including periodicals and subscriptions. • Involve in recruitment, budgets & accounts, managing junior staff & HR issues. • Organize meetings with international delegations.• Hold tenders and choosing the most appropriate suppliers.