Lana O'Connor Email & Phone Number

Developed and distributed external media content forAusgrid and executive members on both social andtraditional media.Utilise paid and organic social media content for educationcampaignsTrack and analyse social and external media statistics toincrease brand reputation.Develop and implement Social Media Strategy, Guidelines and employee training.Develop and roll out the energy industry's first safety website, Electric!ty Safety (www.electricitysafety.com.au).

Transform customer communications with digital integration.Develop training documents and processes to upskill staff.Provide solutions to customer enquiries via telephone and email.Arrange appointments and review required documentation.Provide knowledge of the electrical network, guidelines and processes to customers.Cross team collaboration on projects to a deliver high quality support in facilitating effective operations.

Work with the Energy and Water Ombudsman (EWON) on compliant and dispute cases to reach a fair, unbiased outcome for the business and customer.Investigate and resolve customer complaints raised with the business directly.Manage council and government enquiries in a timely manner.