Driving quality focus and operational excellence for our LNIP solutions. Production support. Customer experience quality engineering. Operational excellence. Metrics driven management and process improvement.

Helping clients to create happy memories and wonderful experiences. Utilizing my extensive business planning and optimization skills coupled with my travel passion and experience helping me to provide the best service to our clients. Planning the right vacations and corporate events for our clients.

Business and operational processes management and optimization. Vacation rental management (for Majestic Beach Condo)

Partnered with product, engineering, operations, consulting and PMO organizations to identify strategic initiatives for business excellence and efficiency while establishing effective and seamless day-to-day operations for cross-functional teams and breaking down organizational silos. • Created and implemented frameworks for managing cross-functional improvement projects and programs. • Led improvement programs across product, technology, and consulting organizations. Provided lean six sigma and leadership coaching to associates and teams.• Led Health Data Exchange improvement program that resulted in $1.2 million of annual savings.• Led the pilot of Daily Management System focusing on metrics, leading indicators, outputs, and outcomes• Coached teams and project managers on LSS best practices, effective problem-solving and conflict management

Led a global organization of 100+ highly-skilled analysts, automation engineers, project managers, and beta test managers with the focus on team development. Built Testing Center of Excellence with innovation-welcoming and data-driven culture, while supporting and mentoring associates through improvement projects and programs. Established and continuously optimized testing and development processes. • Managed and oversaw portfolio & programs of varying complexity from initiation to launch/delivery. • Owned product quality decision-making. • Led Agile teams through the transition from “quality afterthought” to “build quality in” culture. • Established agile practices for testers. • Fostered operational excellence with innovation-safe and data-driven culture, while supporting and mentoring associates through improvement projects and programs. • Played key role in identifying QMS V&V processes to satisfy FDA, ISO, and MDD requirements and organizational compliance to them.• Worked with agile scrum teams to design and implement customer-focused software development and testing process which led to 80% reduction in escaped defect ratio (from 12% to 2.4%). • Conceptualized and implemented the innovative methodology for requirements analysis and test design that decreased project cost by 40%, increased test effectiveness by 80%, reduced cycle time and feature complexity, while increasing cross-team partnership and collaboration. Promoted broader use of the test modeling approach, presented at industry testing conferences.• Designed and implemented metrics framework to allow effective evaluation of the product quality and proactive monitoring of the process compliance which led to the successful completion of regulatory audits. • Partnered with software engineering and released managers to streamline defect management process for patches that resulted in increased associate satisfaction, reduced time to market (by 28%), and savings of 200hrs/release.

Scaled local test team to global Test Engineering department of 30+ associates. Established new business and operating processes, developed and implemented new best practices. In collaboration with engineering, PMO and support, led testing teams through organizational ambiguity of the new processes and expectations.• Optimized business operations of the test engineering that resulted in 50% improvement of testing ROI. • Introduced data-driven evaluation of the product quality that resulted in improved customer satisfaction.

Expanded the local test team of 20 engineers to a global organization of over 70 associates that included QA, PMO and Beta managers. Applied Lean Six Sigma to improve software testing and development processes. Established standard operating system that sustained 9x scalability growth of supported products, releases, development teams and stakeholders. Implemented multiple programs geared toward optimization of the end-to-end product development process. Led strategic planning focused on building scalable and high-functioning PQA and PMO organizations. Directed tactical day-to-day operations ensuring that teams can deliver consistent results in ambiguous very fast-paced setting. Member of the senior strategic planning committee managing the organizational roadmap and ensuring fulfillment of customer commitments.• Through continuous inclusive collaboration and strong stakeholder alignment, increased communication effectiveness across global teams which led to 100% reduction in problem resolution times and decrease in internal defect leakage by over 25% • Achieved 100% associate retention by creating strong team leadership and implementing mentorship program• Partnered with support and field validation engineers to define creative test and deployment strategy of the largest release upgrade which resulted in customer upgrade success rate by > 200% and led to timely and error-free completion of the most complex system upgrade at the time

Responsible for overall administration of 25-user Novell network, database management, maintenance of hardware and software packages, internal and external applications, troubleshooting, and providing software application training to company employees.Responsible for financial data processing (including some software development and automation), daily supply of capital market data to customers (including newspapers, magazines, and other investment companies), and intensive daily work with communications network.