Lana Christi Green, Fpc Email & Phone Number

As a Tech Support Team Lead at ADP, I oversee the delivery of high-quality technical support and client services for payroll and HR solutions. I have more than six years of experience in the technical support and client services field, and I hold a Fundamental Payroll Certification issued by the American Payroll Association (APA).I am passionate about working with others to help them understand systems and processes, and to solve their technical challenges. I am skilled in data analysis, Microsoft Excel, and computer literacy, and I use these skills to provide insights and recommendations to improve the client experience and satisfaction. I also develop, train, teach, and coach associates in tech support, selling, client facing skills, and I manage and collaborate with a team of 13. My goal is to lead and empower ADP clients with technical solutions that meet their needs and expectations.

Listed skills include Customer Service, Filing, Scheduling, Time Management, and 20 others.