Lana Diahilieva Email & Phone Number

Andover, Massachusetts, United States

Kyiv, Ukraine

Planning, overseeing and executing full cycle export processes and operations serving medium and large international beverage manufacturers across 15+ countries• Managing annual order planning, scheduling and pricing calibrations process with customers:• Sourcing, vetting and selecting cargo and freight service providers (trailer trucks, trains, ships) and building end-to-end supply chains for timely and cost-effective order fulfillment.• Managing annual order planning, scheduling and… Show more Planning, overseeing and executing full cycle export processes and operations serving medium and large international beverage manufacturers across 15+ countries• Managing annual order planning, scheduling and pricing calibrations process with customers:• Sourcing, vetting and selecting cargo and freight service providers (trailer trucks, trains, ships) and building end-to-end supply chains for timely and cost-effective order fulfillment.• Managing annual order planning, scheduling and pricing calibrations process with customers.• Monitoring order status, taking corrective actions, maintaining timely customer communication.• Coordinating alignment and communication across customers, manufacturers, transport companies, and authorities to reach optimum results and fulfil contract obligations while protecting margins.• Preparing, reviewing and managing workflows for all required export documentation in line with national and international laws and regulations as well as contract requirements.• Partnering with customers and internal/external stakeholders to optimize payment terms.Select achievements and project examples:• Leading cargo damage investigation efforts, saving up to $500k per order in potential insurance payouts.• Managing damage control and risk mitigation efforts to fulfil orders in extreme conditions of the war with limited access to senior leadership due to ongoing military activity and occupation.• Using limited resources, built an integrated order management database and document automation tool. Show less

Odesa, Ukraine

Owned end-to-end order management process and partnered with the Engineering to increase efficiency by developing continuous process improvement solutions to reduce risk and improve customer service:• Initiated and coordinated a strategic process improvement project to develop and launch an integrated ERP-like database for accounting for time, equipment, spare parts, and services across all customer projects.• Maintained the newly launched database to track, check, prioritize, and route… Show more Owned end-to-end order management process and partnered with the Engineering to increase efficiency by developing continuous process improvement solutions to reduce risk and improve customer service:• Initiated and coordinated a strategic process improvement project to develop and launch an integrated ERP-like database for accounting for time, equipment, spare parts, and services across all customer projects.• Maintained the newly launched database to track, check, prioritize, and route orders resulting in a 40% efficiency gain, significant risk reduction and revenue growth due to increased transparency.• Processed invoices and product service reports, managed all order documentation and related workflows, provided paperwork to clients in a highly regulated high-risk/high-liability environment.• Scheduled and controlled payments, negotiated with clients to avoid delays in payment.• Owned and produced all order management related analytics including recurring and ad hoc reporting. Show less

Odesa, Ukraine

Assessed customer needs, analyzed and documented requirements, provided comprehensive product overviews:• Leveraged own technical and product expertise to support sales of equipment, components, and services to new and existing clients (ship owners/agents, port authorities, dry dock service providers, manufacturers).• Provided customers with support and guidelines on equipment operations and maintenance, supported solution implementation to ensure all requirements were met as… Show more Assessed customer needs, analyzed and documented requirements, provided comprehensive product overviews:• Leveraged own technical and product expertise to support sales of equipment, components, and services to new and existing clients (ship owners/agents, port authorities, dry dock service providers, manufacturers).• Provided customers with support and guidelines on equipment operations and maintenance, supported solution implementation to ensure all requirements were met as appropriate.• Represented the company at conferences and expos, converted two interested visitors into loyal customers.• Conducted market, technology and competitor analysis to constantly develop own expertise. Show less