Lana Diahilieva Email & Phone Number

Andover, Massachusetts, United States

Kyiv, Ukraine

• Planning, overseeing and executing full cycle export processes and operations serving medium and large international beverage manufacturers across 15+ countries
• Managing annual order planning, scheduling and pricing calibrations process with customers:
• Sourcing, vetting and selecting cargo and freight service providers (trailer trucks, trains, ships) and building end-to-end supply chains for timely and cost-effective order fulfillment.
• Managing annual order planning, scheduling and… Show more Planning, overseeing and executing full cycle export processes and operations serving medium and large international beverage manufacturers across 15+ countries
• Managing annual order planning, scheduling and pricing calibrations process with customers.
• Monitoring order status, taking corrective actions, maintaining timely customer communication.

Odesa, Ukraine

• Owned end-to-end order management process and partnered with the Engineering to increase efficiency by developing continuous process improvement solutions to reduce risk and improve customer service:
• Initiated and coordinated a strategic process improvement project to develop and launch an integrated ERP-like database for accounting for time, equipment, spare parts, and services across all customer projects.
• Maintained the newly launched database to track, check, prioritize, and route… Show more Owned end-to-end order management process and partnered with the Engineering to increase efficiency by developing continuous.
• Maintained the newly launched database to track, check, prioritize, and route orders resulting in a 40% efficiency gain, significant risk reduction and revenue growth due to increased transparency.
• Processed invoices and product service reports, managed all order documentation and related workflows, provided paperwork to clients in a highly regulated high-risk/high-liability environment.
• Scheduled and controlled payments, negotiated with clients to avoid delays in payment.

Odesa, Ukraine

• Assessed customer needs, analyzed and documented requirements, provided comprehensive product overviews:
• Leveraged own technical and product expertise to support sales of equipment, components, and services to new and existing clients (ship owners/agents, port authorities, dry dock service providers, manufacturers).
• Provided customers with support and guidelines on equipment operations and maintenance, supported solution implementation to ensure all requirements were met as… Show more Assessed customer needs, analyzed and.
• Provided customers with support and guidelines on equipment operations and maintenance, supported solution implementation to ensure all requirements were met as appropriate.
• Represented the company at conferences and expos, converted two interested visitors into loyal customers.
• Conducted market, technology and competitor analysis to constantly develop own expertise. Show less