Lana Harshaw Email & Phone Number

Philadelphia, Pennsylvania, United States

The Bicycle Coalition Youth Cycling (BCYC) program works with youth ages 12-18 across Philadelphia in building healthy habits, leadership, and independence through the sport of cycling.As Program Director, I’ve been responsible for supervising the development and successful implementation of the Bicycle Coalition Youth Cycling Program, including but not limited to program management, event planning, staff recruitment and management, youth leadership development, and strategic growth planning.- Developed strategy to increase youth participation and advancement through leadership development tiers to meet organizational leadership’s program goals. In less than 1 year, successfully increased program engagement by 150% and graduated 3x more youth to All Star status than in 2023.- Facilitated multiple large scale events, communications, and program development to ensure marketable visibility of program and growth in collaboration with program stakeholders and community.

Empowerment and leadership development training for the game of life!At 5th Quarter Athlete, we empower youth for life beyond sports. Through leadership training and mentorship, we equip youth athletes with essential skills and values, fostering resilience and confidence for success off the playing field.

Pure Shaka is a premium CBD brand and start-up company that is being built from the ground up. We currently operate 3 retail locations, along with an online presence, and will be expanding into affiliate marketing space.Some of my responsibilities as a Co-Owner of this business include retail store management and operations, inventory management, team management and development, project and process development and management, marketing, social media, community relations and outreach, program development for strategic brand placement, etc.

Reporting to New England (Boston) Regional Managers, successfully partnered with 30+ Delivery Service Partners to launch and scale their small businesses at Amazon Delivery Stations.- Develop cross-functional relationships with Station Operations, Program Managers, Compliance, and Finance to ensure that DSP owners were successful and met all program policies and compliance requirements.- Manage and facilitate launch and ramp plan(s) to onboard new DSP owners into the program that needed to meet capacity requirements.

Wilmington, Delaware

Assists with leading daily site operations, along with coaching and developing team leaders of frontline associates. Responsibilities include promoting positive customer and associate experiences, with a strong focus on remaining well-managed in various aspects.

Plano, Tx And Wilmington, De

Develops well-rounded and customer focused Associates and Assistant Coach, with emphasis on new CX4 Call model and coaching to KPIs, organizational objectives, and achieving Service Level. Creates team management strategy and responsible for conducting various coaching activities (i.e. 10/10s, call listening sessions, team meetings, etc.) to provide regular feedback to associates and communicate strengths and opportunities. Works directly with horizontal support teams, such as Workforce, Quality Assurance, and Escalations, to be well-managed and mitigate risks for customers and bank.Highlights:- Coach of the Year Nominee (Plano)- 2018 "Lead the Way" Recipient

Wilmington, De And Laurel, Md

Responsible for developing well-rounded Associates, with emphasis on ICE Foundation Skills, reaching and/or exceeding performance metrics and objectives, and achieving Service Level. Assisted with team management and coaching activities.Leadership Development Coursework through Capital One University:- First Time Manager: Understanding a Manager’s Role- Introduction to Performance Management- Leadership Advantage: Building and Leading Teams- Leadership Advantage: Developing People- Leadership Essentials: Communicating Vision- Leadership Essentials: Leading Innovation- Essentials of Difficult Conversations- Behavioral Interviewing Fundamentals- Developing Associates for High Performance- Core Leadership Skills for People Managers

Wilmington, De

Sold and serviced personal deposit accounts, while providing customers with the Ideal Customer Experience. A consistent top performer and peer mentor throughout each stage of Sales Evolution, by regularly meeting and exceeding performance goals.Sales Advocate (Nov 2014 – Dec 2015) - Top 50% nine out of twelve months competing- January 2015 Advocate “Hero Award” winner for Leadership- November 2015 Advocate “eXtra Mile Award” winner for Customer Experience- “One Week” Volunteer Site Leader at Friendship House location- Selected as Advocate representative for Culture ClubSales Champion (Sept 2013 – Oct 2014)- Spark Pay Pilot team member - November 2014 Champion “CERP Award” winner for Customer Experience- November 2014 Champion “Hero Award” winner for Leadership- Received “Iron Man Award” at 2014 Sales Gala for perfect attendance- 2014 Sales Blitz winning team coachSales Promoter (Nov 2012 – Aug 2013)- Top 10 Brand Builders in DE from January 2013 – June 2013- January 2013 Customer Voice Brand Builder- May 2013 Most Checking Brands- Ranked #1 Promoter June 2013- 2013 “Promoter of the Year”