Lana Haverkamp

Lana Haverkamp Email and Phone Number

Client Service Supervisor at Varipro @ Varipro
5300 Patterson Ave SE,
Lana Haverkamp's Location
Grand Rapids, Michigan, United States, United States
Lana Haverkamp's Contact Details

Lana Haverkamp personal email

n/a
About Lana Haverkamp

Experience has taught me that internal and external customer satisfaction increases retention and new sales (among other important measurable data), so I focus my creative problem solving abilities, exceptional organizational expertise and above average technical skills to not only increase these statistics, but also the company’s efficiency and profitability. With a high degree of orientation toward detail, accuracy and timeliness, I am internally driven to achieve quality results. I take personal initiative to improve myself and those around me. I have the confidence and competence to make independent decisions. During periods of impending deadlines, high stress and intense pressure I am able to remain calm, exhibit a sense of humor and complete the assignment in a timely manner.

Lana Haverkamp's Current Company Details
Varipro

Varipro

View
Client Service Supervisor at Varipro
5300 Patterson Ave SE,
Website:
varipro.com
Employees:
30
Lana Haverkamp Work Experience Details
  • Varipro
    Client Service Supervisor
    Varipro Jul 2016 - Present
    Greater Grand Rapids, Michigan Area
    Taking awesome care of our clients is my passion and number one priority.
  • Jcpenney
    Commissioned Sales Associate - Window Coverings And Furniture Expert
    Jcpenney Nov 2015 - Sep 2016
    Grand Rapids, Mi
    Assist customers in the selection and purchase of furniture and window treatments, both ready- and custom-made.
  • Tupperware
    Independent Sales Consultant
    Tupperware Mar 2014 - Nov 2015
    Using my presentation, sales/service administrative and marketing skills to grow my own business!
  • Red A Benefit Group
    Marketing Consultant
    Red A Benefit Group Mar 2012 - Mar 2014
    Establish and manage marketing communication functions for start-up employee benefits insurance agency – create standardized documents and templates, activate and maintain website, select content for monthly newsletters and periodic legislative updates to clients, plan and design PowerPoint presentations including related activities and materials.Effectuate the daily use of existing Customer Relation Management software by merging system capabilities with current processes and procedures, modifying both where necessary to create efficiencies and streamline tasks for the sales staff while improving the reporting capabilities for management; Guide users though the changes with documentation, training and follow-up
  • Michigan Employee Benefit Services, Inc.
    Director Of Business Administration/Director Of Business Development/Account Executive
    Michigan Employee Benefit Services, Inc. Jan 2006 - Jul 2010
    As Director: Focus on the administrative aspects of the department sales process; Participate in multiple special projects focused on company re-branding efforts and company-wide efforts aimed at improving departmental, inter-departmental and customer/vendor relations processes and procedures; New business acquisition and implementation and servicing major accountsAs Account Executive: Promote, sell, enroll and service statewide start-up Voluntary Employee Benefit Association (VEBA) trust fund to Ohio's public employers
  • Colonial Supplemental Insurance
    Account Coordinator/Independent Sales
    Colonial Supplemental Insurance Mar 2003 - Jul 2005
    Provide account coordination of Open Enrollments for Section 125 plans enrolling core, voluntary and supplemental benefits, Flexible Spending Accounts, and Health Savings Accounts; Conduct group meetings and on-site, one-on-one enrollment of core, voluntary and supplemental benefits and Flexible Spending Accounts with the primary goal of increasing participation rates
  • Toledo Electrical Benefit Plans
    Associate Administrative Manager
    Toledo Electrical Benefit Plans Nov 2001 - Jul 2002
    Assist Fund's Administrative Manager with daily functions in the Plan administration of the welfare and pension funds for the International Brotherhood of Electrical Workers Local 8 and Toledo Electrical Contractors Association; Oversee special projects such as the implementation new healthcare claims system and create training materials for users
  • Medical Mutual Of Ohio
    Service Representative – Sales & Customer Relations – Labor Affairs
    Medical Mutual Of Ohio Apr 1986 - Nov 2001
    Progression from Special Claims Investigator (1986-1988) and Major Accounts Account Administrator (1988-1992) to Service Representative in which I provided Taft-Hartley Health & Welfare Funds and Major Labor Accounts in Central and Southern Ohio with exceptional service in all aspects of account management; Activities ranging from group’s implementation and enrollment, claim/ membership/utilization review issue resolution, delivery/presentation of renewal funding and alternatives and review of utilization reports; Generate “add-on” sales after enrollment and assist Sales Consultants in the procurement of new business via assistance with proposal generation and presentation; Participate in process improvement projects such as Sales Force Automation and Utilization Reporting Review
  • Lincoln National Group
    Senior Arch Claims Analyst
    Lincoln National Group Mar 1985 - Mar 1986
    Process and investigate all phases of medical, dental and short-term disability claims; Customer Service for assigned accounts
  • B. Dalton Bookseller
    Sales Clerk
    B. Dalton Bookseller 1980 - 1985
    Customer service, cashiering, re-stock and merchandise presentation

Lana Haverkamp Skills

Employee Benefits Insurance Health Insurance Account Management Sales Marketing Customer Service Management Microsoft Office Public Speaking Healthcare Claim Training Microsoft Excel New Business Development Negotiation Disability Insurance Microsoft Word Creativity Powerpoint Outlook Computers User Documentation Microsoft Publisher Brokeragebuilder

Lana Haverkamp Education Details

Frequently Asked Questions about Lana Haverkamp

What company does Lana Haverkamp work for?

Lana Haverkamp works for Varipro

What is Lana Haverkamp's role at the current company?

Lana Haverkamp's current role is Client Service Supervisor at Varipro.

What is Lana Haverkamp's email address?

Lana Haverkamp's email address is la****@****ast.net

What schools did Lana Haverkamp attend?

Lana Haverkamp attended Indiana University-Purdue University At Indianapolis, Ball State University, Notre Dame Academy.

What are some of Lana Haverkamp's interests?

Lana Haverkamp has interest in Children.

What skills is Lana Haverkamp known for?

Lana Haverkamp has skills like Employee Benefits, Insurance, Health Insurance, Account Management, Sales, Marketing, Customer Service, Management, Microsoft Office, Public Speaking, Healthcare, Claim.

Who are Lana Haverkamp's colleagues?

Lana Haverkamp's colleagues are William Davis, Rachel Gaskill, Christine Mack Adele, Cebs, Gba, Julie Kenkel, Lisa Hierlwimmer, Wendy Siekierk, Amanda Mcconnell.

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