Lanala Hayes Email & Phone Number

Houston, Texas Area

• 100-175 Cold calls and 5+ face to face sales presentations to clients daily.• Develop and evaluate insurance options for clients—customizing insurance programs to suit individual needs while conveying risks, advantages, and disadvantages for various policies. • Determine the best way to organize recommendations to effectively present data so it’s understood.• Value input from customers and listen to concerns.• Performed monthly variance analyses of actual sales produced vs forecasted goals• Efficient in insurance carrier portals • Applied insurance knowledge to improve management’s sales strategies• Promoted Team Building/Relationship Building exercises with internal and external colleagues

Houston, Texas Area

• Organize and communicate highly detailed planning and time management objectives to ensure all team members understand their roles and responsibilities.• Assist in recruits, hires and training of new staff and works to retain effective team members through recommendations on hiring • Encourage and train staff on suggestive selling of add-ons, increased walk-in sales by an average of 5% Monitor inventory uses and product preparation, reduced waste by 10% • Delegate and manage tasks among team members.• Ensure food is properly prepared and complies with health code and brand standards. • Organize and stage restaurant for business and facilitate daily procedures among staff. • Balance end of day/shift cash sales and generate financial reports.• Monitor and track food inventory in relation to sales. • Responsible for overlooking shift operations for the restaurant that averages $130,000+ in sales per month.• Key accomplishments:• Led and developed a 24-member team focused on satisfying customer needs and attaining high standards of service. • Processed $18K in monthly payroll, and serviced 20K monthly customers.• Headed weekly food and paper supply orders totaling $7K and maintained labor costs below target of 21% of sales.